BEC高級口語真題答案

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1、【劍橋 BEC 真題集第二輯】TEST 1A.客戶關(guān)系：讓客戶感到受到重視的重要性B. 公司發(fā)展：控制公司擴(kuò)張的重要性C. 營銷：如何確保公司的代理商始終保持高效率A. Customer relations: the importance of making customers feel valued.In my opinion, maintaining good customer relations is of vital importance to a business. If not, you may have no way to sell your products or servic

2、es to customers. Then, there is no chance for you to make money. In order to establish good relations with your customers, you should make customers feel valued. There are a number of ways to make them feel valued. Firstly, you should have a friendly attitude toward them and show respect for them. F

3、rom time to time, ask them for their opinions and suggestions for improvement of your products or services. Secondly, provide them with good after-sale service. When they run into some problems or difficulties, offer them with help as soon as possible. When something has gone wrong with your product

4、s they have purchased, send your technicians as soon as possible.B. Company growth: the importance to a company of controlling expansionAs we know, every company nowadays seeks for growth and development in order to survive in the highly competitive world. But we have to remember that expansion shou

5、ld be made in a controlled manner, because, if not, serious problems will be brought about, or even worse, a great threat will be caused to the survival of the company. For instance, a department store in our city used to be very prosperous before it sought for expansion. A few years ago, it began e

6、stablishing branch stores in other cities throughout the province. Within a period of two years, scores of branches had been sep up in and outside the province. At first, business was okay and everything went well. Then, some problems began to occur due to lack of funds and skilled managerial staff.

7、 A couple of years later, the department store simply went bankrupt. This is a lesson for us to learn.C. Marketing: how to ensure that agents maintain a high level of effectiveness when representing a company.As we all know, signing an agency agreement with a firm is a customary practice in marketin

8、g. In order to ensure they maintains a high level of effectiveness, I think, firstly make an attractive encouragement program, that is, to set up clear target for the agent. If the agent reaches the set target, a decent reared will be offered. If he fails to do so, he will not get the commission. Se

9、cond, check and supervise the process or progress of the marketing campaign launched by your agent. If something has gone wrong, immediately correct it. If your agent runs into difficulties, you should offer a hand without any delay. In other words, let your agent know that he is trusted and he is n

10、ot working alone.A. Our company is planning to introduce a suggestion scheme so as to encourage staff members at all levels tocontribute ideas and suggestions. Do you have any ideas as to the ways of setting up such a scheme so that all staff can make contributions?B. I have heard of that. I think t

11、his is quite good for the future development of our company. As for ways of settingup such a scheme, the first step come to my mind is to get a group of people together to organize a committee.The major task for them is to draw up some staff members.A. Thats sounds good. But who do you think should

12、be chosen as the member of the committee? The head of each department, or some professional people from outside?B. Some department leaders can be included, but not every one of them. We may select a couple of senior consultants of our company to be put on the committee. And ordinary staff members sh

13、ould also be represented in the committee, so that voices from shop floors can heard.A. Yeah. I think each department may prepare a box for collecting ideas and the box should be put at a place whereall staff can have an easy access. A special column can be created on the company s website for idea

14、collection since internet is almost available for all staff members.B. As for the evaluation of suggestions, of course it is the committee that will have the final say. The committee is supposed to draw up specific standards for the sake of evaluating, quantitative and financial standards, for insta

15、nce.A. You are right. And specific rewards should be also be announced to all members of staff so as to encourage them to offer valuable suggestions .【劍橋 BEC 真題集第二輯】TEST 2A. 溝通技能：給錄用的員工培訓(xùn)外語的重要性B. 廣告：如何選擇合適的機(jī)構(gòu)處理公司公告C. 財政：如何決定公司是否上市PART 2A. Communication skills: the importance of foreign language trai

16、ning for selected employees.In my opinion, it is very important to provide selected employees with foreign language training. As we all know, globalization brings many chances of international business cooperation. Employees are likely to deal with foreign customers or clients, or travel abroad on b

17、usiness, so a good command of foreign languages is important. Therefore, in order to help employees to accomplish their task, foreign language training should be offered, especially to those selected ones who involve in the international market, so that they can shoulder up the responsibility soon.B

18、. Advertising: how to select a suitable agency to handle a company s advertisingIn order to select a suitable agency to handle a company s advertising, I think the following three points should be considered. First, the selected agency should have a good track record and a good reputation, which may

19、 ensureprofound knowledge in designing, producing and publishing advertising. Second, the size of the agency should be taken into consideration. The larger the size, the more powerful it may be. Third, face-to-face communication is necessary to know whether the agency is familiar with the features o

20、f the company and its products.C. Finance: how to decide whether to float a company on the stock marketSeveral aspects should be considered before you decide whether to float a company on the stock market or not. First,the advantages brought by this should be taken into full view. Second, the policy

21、 concerning listing a company ontothe stock market should be checked to see whether a company meets the requirements. Third, the responsibilities that alisting company has be bear should be fully understood, such as disclosure of directors duty, all kinds of expenses, taxand so on.PART 3A. Our compa

22、ny will open a new branch in another part of the country. Therefore, some members of staff need to be sent there to do business. This is good news for us because it means our company is growing.B. Yes, it certainly is. But it is a problem to make relocation attractive for staff, since it is far from

23、 here and not many people want to work there. Away from their families and old co-workers, they may feel lonely and less-motivated.A. That s a problem. But I think the company can offer some financial incentives to those who are to be assigned there, for example, relocation allowance.B. Good idea. B

24、esides, the company can address the staff s housing need by relocating or establishing temporary permanent housing arrangement for them.A. I agree. The company should provide staff with sufficient information about the new location.B. Yes, the informationabout the local people can culture is very us

25、eful and important. That can help them getprepared before they are sent there.A. And so is the information about the surrounding environment, including climate, local customs, peoples living habits, etc.B. I couldn tagree with you anymore. All the information youmentioned willmake them adjust to the

26、 new workplace.【劍橋 BEC 真題集第二輯】TEST 3PART 2A. Personnel management: the importance to a company of having well-motivated staffFirst of all, having well-motivated staff ensures better productivity. When an employee is highly motivated, there should be nothing to prevent him from devoting himself to th

27、e job. He will be very proactive to his responsibilities.This will significantly reduce wasted time and effort, which in turn can enhance productivity and overall performance. Second, I think a well-motivated staff will show greater loyalty and commitment to the company since a high level ofmotivati

28、on usually is a result of satisfaction with the job and the firm. Company loyalty in turn will greatly reduce turnover level and help retain the best brain needed by the firm. Finally, if everyone is very motivated at work, staff morale in the firm will also be boosted. Just imagine if everyone arou

29、nd you is so driven and enthusiastic, how can you possibly be immune to that atmosphere? We are most likely to make the most of our talents and achieve our personal best in such an environment. That s all. Thank you.B. Strategic planning: how to decide whether to purchase or rent company premisesFir

30、st of all, we should make sure that we check the financial situation of our company before we decide whether to purchase or to rent company remises. As we all know we will have to spend much more money in purchasing premises than renting them. Therefore, we should check our company s financial situa

31、tion to see whether we now have enough money to purchase premises. Any ignorance of current financial situation will break companys cash flow or even undermine the company s normal production. Secondly, we should ask ourselves the aim that makes us purchase or rent premises. Do we want to set up our

32、 headquarters for a long-term investigation which will definitely need us to purchase buildings or just build a branch for a short-term project which requires only some rented houses? After all these careful studies we can finally make our decision.C. Sales: how to ensure that price levels for new p

33、roducts are set appropriatelyFirst, we should consider the cost of our new products before we put them into the market. The price level we shouldset at least includes all the cost and investment and makes us gain some margins. Second, we should carry out an investigation or market research in the ta

34、rget market to see what price level can be accepted by our potential customers. We will also have to study the consumers habits and the popularity of our new products in the target market. Only through these comprehensive investigations can we ensure the appropriate price levels of our new products.

35、PART 3A. You know, our company is considering providing a fitness centre on the premises to help employees improve their health and fitness. What benefits do you think the fitness centre can bring for our company?B. The fitness centre can provide facilities for the staff to exercise. We all know tha

36、t proper physical exercise is good for health. It helps burn calories and discharge acidic wastes. It also tones muscles and helps build a lean and muscular body. Through exercise, many people lose weight and improve their health. Also, through exercises, we are feeling strong and well. We feel happ

37、y and ready for anything. We may enjoy our work and life.A. Yes, I totally agree with you. Through exercises the staff can keep healthy and relax from the tension of work. In this way, they can improve the working efficiency and do more work for our company. Therefore, the company will gain more pro

38、fits.B. Tha t strue. And I also believe that the fitness centre will simulate the staff s enthusiasm for both work and life. The staff will become more faithful to the company since they will be aware that the company has been treating them well. A. Exactly. Then how to promote the need for health a

39、nd fitness to all staff?B. In my opinion, in order to promote the need for health and fitness to all staff, lectures should be given by some experts invited to make the staff conscious of the importance of the exercises to health, and the importance of health to life and work. The expertstalk must b

40、e convincing enough to make it possible for the staff to accept the idea of exercises.A. Yes, this idea sounds effective. Moreover, I think our company had better invite some professional coaches to guide the staff in a proper way of exercising and building or shapes. After all, professional coaches

41、 know very well how to help people develop interests in exercise. And the proper ways of exercising seem to be effective to improve the health of the staff.【劍橋 BEC 真題集第二輯】TEST 4A. 市場調(diào)查：調(diào)查了解顧客習(xí)慣和態(tài)度的重要性B. 財務(wù)管理：怎樣為公司找到消減成本的方法C. 交流溝通：怎樣在公司內(nèi)部不同部門之間建立有效的工作關(guān)系A(chǔ). Market research: the importance of finding ou

42、t about customers habits and attitudes.As we all know, your customer s habits and attitudes will exert a great influence on the production and sales of your products, or services. Customer s habits, especially their consuming habits, will decide to what extent they can acceptthe price of your produc

43、ts, which will directly affect the pricing of your products. Customer s attitudes towards your products or service reflect the quality of your products or services and will decide whether your products or services can remain popular in the market. So if you carry out research to find out about their

44、 habits and attitudes, you can gear the production and sales of your products towards a right direction.B. Financial management: how to identify ways of reducing costs in a companyThe general purpose of a company is to make profits, and reducing costs, which in turn will benefit the customers. One w

45、ay to reduce costs is to set up a system in which staff members could work effectively. In other words, give full play to people. Let every one in the company make best use of their talents and skills, and thus will reduce the labor cost. Another way is prevent any waste of materials in production,

46、by updating equipment and technology, for instance. Improving management efficiency is also an approach to reduce the overheads of a company, say, by simplifying some procedures of doing business.C.Communication: how to achieve an effective working relationship between different departments within a

47、 company? First, we should try our best to create a team spirit within the company and between different departments so members from different departments can know the importance of team work. They will realize that what they are doing now is not just for their own departments, but for the well-bein

48、g of the whole company. In this way there will be a sound environment of mutual help and mutual trust between different departments, which can help all members to work effectively. Second, company should do something to help people from different departments to understand and communicate with each o

49、ther. For example, we can hold regular gatherings in which everyone can have the chance to know each other, speak to each other and share their experiences in work so that they will work in a spirit of sharing differences while retaining common ground.PART 3A. Incentive schemes have become a very po

50、pular form of employee benefits as they work as a reward scheme for themost productive people in the company. What benefits do you think an incentive scheme for staff would bring to thecompany?B. By linking benefits to targets means that employees are encouraged to work hard and are rewarded when th

51、ey reachthe targets. As for the benefits brought by an incentive scheme to the company, the most obvious one is theimprovement of productivity and effectiveness of staff.A. I totally agree with you. Good incentive schemes will help to improve the business of acompany with its staffsenthusiasm in har

52、d work, and attract more excellent talents to join it. Then, in your opinion, what incentive schemesshould be arranged to encourage the employees?B.I think a company should offer the health and well-being insurance, allowance for transport and travel, proper andtimely bonuses for additional job, etc

53、. Also, a system of honoring and rewarding those employees who have mademore contributions should be set up to stimulate the staff s working enthusiasm.A.Yes, performance-related pay is perhaps the best way of an incentives scheme. In addition, in the case of bonus, which is also a type of employee

54、incentive scheme, the employee may not know whether or not they will qualify for a bonus, and of what size it will be, until it is actually paid. Incentives do not necessarily have to be financial. Other popular employee incentives include extra holiday time offered to those who meet or exceed targe

55、ts.B.I agree with you. Also, probably flexible time of working is another good incentive scheme, especially for women workers who have children, because the staff can arrange and balance their work and family.【劍橋 BEC 真題集第三輯】TEST 1A. 與客戶關(guān)系：忠實顧客關(guān)于產(chǎn)品的意見對公司的重要性B. 員工的發(fā)展：為員工設(shè)計有效的職業(yè)規(guī)劃對公司發(fā)展的重要性C. 企業(yè)發(fā)展策略：怎樣保

56、持公司股東的信心PART 2A. Customer relations: the importance to a company of reliable customer of opinions of productsThe reliable customers opinions play an important role when a company wants to stay ahead in the fierce competition as well as in the market. So the evaluation and judgment of reliable custom

57、ers will serve as valuable clues for a company to improve its products. The company can take the feedback into consideration when it tries to upgrade its products or develop new ones.B. Development: the importance to a company of developing effective career plans for staffA successful company should

58、 have effective career plans for its staff. It is not only beneficial to staff members, but also to the company itself.With admirable career plans, a company will become very attractive to talented personnel, so it will be easier for the company to recruit new staff of high quality and that will enh

59、ance the company s competitive strength.On the other hand, effective career plans will also help staff improve themselves. They will become more creative in research and development, devoted themselves to their jobs, and become much more loyal to the company.Therefore, a good career plan will benefi

60、t both the company and its staff.C. Business strategy: how to maintain the confidence of company share holders.Shareholdersconfidence is very crucial for every company. In order to maintain the shareholders confidence, Firstly, the company need to explain to them certain things about stock market dy

61、namics and fluctuations. In addition,companies should try their best to improve the business and increase the sales income, so that the shareholders can get more profits from their investment. Also, a company had better offer regular information about the business to let the shareholders know the co

62、mpany is in good conditions. In that case they can be more confident about the company. (shareholder are very important to a company, because they buy the stocks of the company and therefore, provide capital for the company, so the company can keep sufficient financial resources to operate and devel

63、op.)PART 3A. Our company is located in the busy city center and a lot of staff complain that it takes them too much time on the way to work. We have to take some measure. Can you offer some suggestions to help solve this problem ？B. Yes, the traffic is heavy in rush hours and the traffic jam takes u

64、s too much time. I think the government should encourage people to use more public transport means instead of driving private cares. Therefore, the traffic jam will be reduced, and the buses or cars can run faster. It is also beneficial to our environment.A. Yes, it makes sense. But public transport is not as convenient as private cars. You have to wait for the bus, and set out earlier. Also it usually very crowded on the bus. However, if you have your own care, you yourself may have control over the time, and you c