《管理英語(2)》形成性考核冊參考答案

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1、管理英語（ 2）形成性考核冊參考答案作業(yè) 1一、交際用語 （共計 10 分，每小題 2 分） 1-5 題：選擇正確的語句完成下列對話，并將答案序號寫在題前括號內(nèi)。1. - I was worried about my math, but Mr. White gave me an A.A. That s an easy course.B. Congratulations!C. Mr. White is very good.2. - Hi, Helen, I ll have an interview tomorrow. I m afraid I can t make it.A. Sure, you

2、 can. Take it easy.B. I m sorry to hear that.C. That s all right.3. 一 Should I leave earlier tomorrow morning?A. Yes, it s better to leave earlier to avoid the morning traffic.B. Yes,you will.C. No,you won t.4. 一 How do you think of the theme of our event?A. It s pretty good.B. I feel so sorry about

3、 that.C. I d like to have some tea.5. - .一 It will be held on the 3rd floor of Shakiraton Hotel.A. When will you give a speech?B. Does your speech still go on?C. What is the address of your speech?二、詞匯與結(jié)構(gòu)（ 共計 30 分，每小題 2 分）6-20 題：閱讀下面的句子，從 A,B 、 C 三個選項中選出一個能填入空白處的正確選項，并將答案序 號寫在題前括號內(nèi)。6. He was alwaysi

4、n sharing his enormous knowledge.A. generous B. generation C. generate7. His action is alwayswith his words.A. constant B. continuousC. consistent8. - Can you go skating with us this afternoon?一 Sorry ， Ican t. Itake care of my little sister at home.A. couldB. mayC. have to9. - Whose textbook is thi

5、s?- ItJohn s. It has his name on it.A. can t be B. must beC. might be10. I m writing toa position as a computer engineer in your company.A. thank forB. wait for C. apply for11. You can try these methods to keep your interview anxietycontrol.A. underB. onC. with12. a company really wants is a candida

6、tehas the right skills.A. What .thatB. That.whatC. That.that13. These tips may help you avoidbad employees for your company.A. to hire B. hiringC. hire14. Write the telephone number downyou forget.A. on case B. in case C. under case15. Does his absenceto your work?A. make a difference B. take all th

7、e creditC. bring about16. American young people would ratheradvice from strangers.A. getB. gettingC. got17. you prepare cross training plans, you need to consider both the company benefits and the employee benefits.A. Although B. Even ifC. As18. The success of our event isto the sponsor.A. related B

8、. based C. intended19. Your long-term success in event planning will be based the experience you had.A. to B. on C. of20. the feedback is very helpful for planning future meetings and events.A. GetB. Getting C. To get三、閱讀理解（共 40 分，每小題 4 分）21-25 題：閱讀下列短文，從 A,B 、 C 三個選項中選出一個正確答案，并將答案序號寫在題前括號內(nèi)。 Passage

9、 1PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents.Elaine has accepted a job with PPHC. She has a degree in psychology but has never done this type of work before. On her first day, aft

10、er showing herto her desk and introducing her to colleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families,worried about what she ll do or say when she meets them.Mark h

11、as a degree similar to Elaine s, and has just been hired by Gooseneck. On hisfirst day, he learns that his job will consist of training for the next week. Mark spends two days goingon family visits with experienced staff members, and discusses with them what they did and why. He role-plays some situ

12、ations with other staff members, and gets some direct instruction from them. By the following week, when he s on his own, he feels he hasa pretty good idea of what he needs to do, and how to go about it. And he knows that his training will continue.Which situation would you rather be in, being throw

13、n into the thick of things with no training or being trained to prepare for the work you re going to do?21. What are PPHC and Gooseneck?A. They are two companies that do similar business.B. They are two organizations that do different community work.C. They are two organizations that do similar comm

14、unity work.22. Which degree does Elaine have?A. Psychology degree.B. Physiology degree.C. Sociology degree.23. Which of the following statements is true according to the passage?A. Elaine has done this type of community work so her organization doesn t providestaff training.B. Mark has a clear idea

15、of his job after the training.C. Mark knows his training comes to an end.24. How is Mark trained to be prepared for his work?A. Mark spends two days on family visits with experienced staff members and discuss with them.B. Mark role-plays some situations with other staff members and gets some direct

16、instruction from them.C. Both A and B.25. What is the main idea of the passage?A. The importance of training.B. Different training ways.C. Elaine s and Mark s work experience.26-30題：請根據(jù)短文內(nèi)窯判斷給出的語句是否正確，正確的寫“T”，錯誤的寫“ F”，并將答案寫在題前括號內(nèi)。Passage 2Hiringtheright employeeisachallenging process for a company.

17、A bad hire not just wastes your time andmoney, but also impactstheteamspirit and company morale. A good hire, however,pays youbackin employee productivity,successfulemployment relationship,andbusinesscultureenhancement. Here are certain rules that you can use to select the right employee.Design an e

18、ffective advertisement. A clearly targeted ad. attracts qualified candidatesanddiscourages others. You can make your ad. Moreeffective witha preciseand specific jobdescription.Ask the right job interview questions. The purpose of the interview is to find out if thecandidate is astrong fit to your bu

19、siness. By using a sequenceof particularlydesignedquestions, you are able to get a true picture of your potential employee.Check backgrounds and references. Background checking helps youreducerisksandimprove the overall quality of hire. You need to verify that all the presented credentials, skills,

20、and experience are actually possessed by your candidate.( F ) 26. Hiring the wrong employee is expensive, costly to a company, and time consuming.( F ) 27. A company has to spend a lot of money hiring a right employee.( F ) 28. An advertisement with a clear target will make all candidates lose coura

21、ge.( T ) 29. Well designed interview questions can help you know more about the candidates.( T ) 30. Work experience is one of the primary things for an employer to verify in background checking.四、翻譯( 共計 20 分，每小題 4 分)31-35 題：選擇正確的譯文，并將答案序號罵在題前括號內(nèi)。31. A true friend is someone who reaches for your han

22、d and touches your heart.A. 一個真實的朋友就是能伸出他的手觸碰你心靈的人。B. 一個真實的朋友就是能伸出他的手理解你心靈的人。C. 真正的朋友是一個可以援手幫助并感動你心扉的人。32. The old saying“ practice makes perfect” applies to interviewing too.A. 古話“曲不離口”也適用于招聘。B. 古話“熟能生巧”對面試準備也是適用的。C. 在申請面試資格時我們常常用到古話“熟能生巧”。33. We can t possibly get the work done by October.A. 十月份前我

23、們不可能做完這項工作。B. 十月份前我們不可能做這項工作。C. 十月份后我們不可能做完這項工作。34. They have disagreement on the plan of celebrating the founding of the community.A. 他們對公司的成立資金都有不同意見。B. 他們對慶祝公司成立的方案有異議。C. 他們?yōu)榱藨c祝公司成立的方案而爭吵。35. This involves identifying the high-level reasoning behind your intentions for the event.A. 這也包含了此次活動的主要目

24、的和意義。B. 這些都是用來識別此次活動與其他不同活動的主要區(qū)別。C. 這就包括了弄明白你舉辦此次活動目的背后的高層次的推理。作業(yè) 2一、交際用語 （ 共計 10 分，每小題 2 分）1-5 題：選擇正確的語句完成下列對話，并將答案序號寫在題前括號內(nèi)。1. - Would you mind filling the questionnaire for me?A. No problem. Just give me your questionnaire.B. Sorry I can t go there.C. I really appreciate that.2. - Can you stay he

25、re longer?- but I have to be back tomorrow.A. I d love to,B. No, thank you,C. I m afraid not,3. - Why do you look unhappy. What s the matter?A. I m satisfied with the good performance of the radio I ve just bought.B. I m glad to have bought this radio at such a price.C. I m rather disappointed with

26、the poor quality of the radio Ive just bought.4. - Good morning, Sunshine Community Center ! May I help you?A. I d like to book one air ticket.B. I m glad to introduce myself to you.C. I need a plumber to repair the water pipe in my kitchen.5. 一 Hello, is that service center?The elevator of our apar

27、tment doesn t work.A. Oh, I don t know what s wrong with it.B. Sorry ， I 11 have it checked out at once.C. OK, I see.二、詞匯與結(jié)構(gòu)（ 共計 30 分，每小題 2 分）6-20 題：閱讀下面的句子，從 A,B 、 C 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫 在題前括號內(nèi)。6. You need tothose questionnaire papers for your company.A. hand outB. hand in C. hand on7. Ques

28、tionnaires are not suitablesome people.A. inB. forC. with8. Where are you used tovegetables?A. buyB. boughtC. buying9. Customersrefuse to filling the questionnaire are not permitted to buy the product .A. whatB. whichC. Who10. The musiclike the singing of a bird.A. hears B. listensC. sounds11. I lik

29、e cooking for my friends infree time.A. me B. my C. mine12. You d better have your hairbefore going to your friends wedding.A. cutting B. cut C. to cut13. Her article isin her class.A. better B. well C. the best14. We feelwith the inconvenience the service center brought us.A. disappointedB. worried

30、C. surprised15. Our workers have been checking the heating system since you called us. Iyou it will perform well soon.A. argue B. affect C. assure16. I don t know . I just arrived here two minutes ago.A. what s going on B. how is going onC. who is going on17. Theysince last night. They are about to

31、finish the work.A. are cleaning the systemB. have been cleaning the systemC. had cleaned the systems of the community residents and improveC. keep eyes on18. I m confident in these as long as wethe need our service quality.A. keep an eye onB. keep an eye at19. We have toour annual work report to the

32、 manager next week.A. hand in B. hand out C. hands up20. the fog, we should have reached the annual meeting site on time.A. Because ofB. In spite ofC. But for三、閱讀理解（共 40 分，每小題 4 分）21-25 題：閱讀下列短文，從 A 、B、C 三個選項中選出一個正確答案，并將答案序號寫在題前括號 內(nèi)。Passage 1Questionnaires can be a simple way to get to know your aud

33、ience s opinions. Though itis easy to write a questionnaire, you need a lot of skill and experience to write a good one. Luckily, good design skills can be learned in a short time.Keep Your Questionnaire Simple and Visually AttractiveKeep your questionnaire short and simple. A short and simple quest

34、ionnaire is more likely to be completed and returned. It is also important to make your questionnaire as attractive as possible. You should keep the following design elements in mind:Text: Choose a font style that is easy to read, and make sure the font size is large enough for your respondents to r

35、ead.Paragraphs: Long paragraphs can be daunting for readers, so try to keep your blocks of text to a handful of lines.White space: Ensure that there is space between questions and sections and don tmakemargins too small.Keep Questions Brief and Easy to UnderstandBe brief and direct with your questio

36、ns. Do not use any unnecessary words and phrases.Brief questions that use simple language are easy to read and understand, so the participantswon t find it difficult to fill in the questionnaire.Make Sure Questions Are In the Right OrderYou should start your questionnaire with general questions and

37、then move to specific ones.Try to avoid jumping back and forth between general and specific questions.Use Open-Ended Questions ProperlyOpen-ended questions mean respondents can answer freely using their own words. They can provide more detailed information, but they take more time and effort to answ

38、er and can be more difficult to analyze. You should not use too many open-ended questions in one questionnaire.In a word, taking the time to develop a well-designed and participant“ friendlyquestionnaire will give you useful data that can help you make the right decisions.21. The questionnaire conta

39、ins following elements except？A. testB. paragraphC. address22. In order to keep your questionnaire visually attractive, you should.A. choose different font styles in a questionnaireB. write long paragraphs instead of short onesC. leave enough space between questions and sections23. You should start

40、your questionnaire withquestions and then move to ones.A. general, specificB. specific, generalC. short, long24. What could be the best title for this passage?A. Designing an Effective Questionnaire.B. Questionnaire is the best way to collect data from many people.C. Questionnaire benefits our life.

41、25. Which of the following statements is NOT true?A. Questionnaire design skills can be learned in a short time.B. Open-ended questions cannot provide more detailed inform better not use too many open-ended questions in one questionnaire.C. It s worth taking the time to develop a well-designed and p

42、articipant-friendly questionnaire.26-30題：請根據(jù)短文內(nèi)容判斷給出的語句是否正確，正確的寫“T”，錯誤的寫“ F,并將答案寫在題前括號內(nèi)。Passage 2An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, peop

43、le can understand the company s business scope, recentsituation andfuturedevelopment. The main parts of an annual report usually includechairman s letter,operation analysis and financial statements. Chairman sLetterUsually, an annual report should contain a letter from the chairman. The lettershould

44、provide details about the successes and the challenges of the past year. It should also include the future outlook for the company. Operation AnalysisThe operation analysis is an overview of the business in the past year. It usually includesnew hiresand new product introductions. At the same time, i

45、t will introduce businessacquisitions and other important issues. Financial StatementsThe financial statementsare very important for an annual report. People can know thecompany s performance in the past from the statements. It usuallythree aspects. The first one is the profit and loss statement. Th

46、e second one is the balance sheet. And the third one is the cash flow statement.( T ) 26. An annual report of a company provides some information about its business performance for certain people.( F ) 27. People can know everything of the company from the annual report.( T ) 28. An annual report us

47、ually includes chairman s letter, financial statements andoperation analysis.( F ) 29. A chairman s letter should include the strategic direction moving forward.( T ) 30. This passage is mainly about the main parts of an annual report.四、翻譯( 共計 20 分，每小題 4 分)31-35 題：選擇正確的譯文，并將答案序號寫在題前括號內(nèi)。31. A new foo

48、d market will be built in our community next month.A. 下個月我們社區(qū)就已經(jīng)建了一個新的食物市場。B. 我們社區(qū)正在建一個新的菜市場。C. 下個月我們社區(qū)將新建一個菜市場。32. On the last day of the old year, there is a family dinner.A. 在老年人生命中的最后一段日子里，通常有一頓家庭餐。B. 在即將過去的一年中的最后一天，會有一次家庭聚餐。C. 在過去的日子里，經(jīng)常有家庭聚餐。33. You will do everything within your power to try

49、and resolve the situation.A. 你會在權(quán)利范圍內(nèi)盡一切努力解決問題。B. 你會在意志范圍內(nèi)盡一切努力解決問題。C. 你會在力量范圍內(nèi)盡一切努力解決問題。34. To communicate precisely what you want to say, you have to frequently need to define key words.A. 要簡明扼要地表達本意，就必須不斷定義關(guān)鍵詞。B. 只要定義頻繁出現(xiàn)的關(guān)鍵詞就能準確傳達本意。C. 要準確表達你的本意，就必須不斷定義關(guān)鍵詞。35. I think what should be done is to c

50、reate more job opportunities for students.A. 我認為我們更需要為學生們創(chuàng)造更多的工作機會。B. 我認為我們將來要給學生們更多機會。C. 我認為我們已經(jīng)給了學生們更多的工作機會。作業(yè) 3一、交際用語 （ 共計 10 分，每小題 2 分）1-5 題：選擇正確的語句完成下列對話，并將答案序號寫在題前括號內(nèi)。1. - I m te rribly sorry that I ve spilled some coffee on the table.A. I don t care.B. It doesn t matter.C. Don t be sorry 2. -

51、 What starting salary do you expect?A. I d like to start on Monday next week.B. I expect to get a salary increase.C. I d like to start at 5,000 a mon th.3. - Any suggestions for the project?A. I need your advice on it.B. I advise you to put more hands in this project.C. Thanks for your suggestions.4

52、. - Our company is doing a customer service questionnaire. May I take you a moment?A. It doesn t matterB. By all means.C. I have no idea.5. - I am sorry . Now what were we talking about?A. Never mind.B. I don t remember, either.C. You were saying that you used to be a teacher.二、詞匯與結(jié)構(gòu)（ 共計 30 分，每小題 2

53、分）6-20 題：閱讀下面的句子，從 A,B 、C 三個選項中選出一個能填入空白處的正確選項，并將答案序號寫 在題前括號內(nèi)。6. One day, our dreams willreality.A. turn outB. turn intoC. turn away7. He says what he thinks and does what he wants to do， other people s feelings.A. accord ing toB. regardless of C. because of8. We should take the degreeacco unt whe n

54、 we recruit a new secretary.A. withB. i ntoC. of9. The can didate should dress in a manner that is appropriate to the positi onhe is appl ying.A. for whichB. whichC. that10. Participa nts havethe Productivity An alysis Worksheet.A. completi ngB. bee n completedC. completed11. How many players does a

55、 baseball team ?A. con sist ofB. be resp on sible forC. set out12. This in volvesthe high-level reas oning behi nd your inten ti ons for the eve nt.A. ide ntifyB. ide ntifiedC. ide ntify ing13. We should keep in min dthe feedback is very helpful for pla nning future meeti ngs and even ts.A. what B.

56、that C. whe n14. The in vestorshouldbeaware ofthelimitatio nsofthe finan cialstateme nt an alysisthe annual report.A. based onB. bas ing onC. base on15. Un der no circumsta nceto tell lies to the public.A. the compa nies are allowedB. are the compa nies allowedC. the compa nies will allow16. The mor

57、e in formatio n you can get, in your field.A. the more competitive will you beB. you will be the more competitiveC. the more competitive you will be17. Weit very much that you ve come to give us a timely ride. Otherwise we would miss the trai n.A. appreciateB. expect C. promise18. I would rathertwo

58、weeks earlier.A. you should come here B. you came hereC. you had come here19. face-to-face in terviews, questi onn aires are cheaper for collect ing data from a large nu mber of resp onden ts.A. Compared to B.Comparing C.Compare20. Ourcompanywill the customers suggestions.A. respond B.responding to

59、C. respond to三、閱讀理解（共 40分，每小題4分）21-25題：閱讀下列短文，從 A,B、C三個選項中選出一個正確答案，并將答案序號寫在題前括號內(nèi)。Passage 1Angry customers tend to aim their dissatisfacti on and complai nts at staff members. If this happe ns to you, you should remember that they are actually express ing their dissatisfacti on about the compa ny and

60、 not about you as an in dividual. But if you wish to be successful in any bus in ess, the n you have to lear n how to han dle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and ai

61、m to satisfy the customer even in the most difficult situati on s. It is only by agree ing with their view point and suggesti ng a possible soluti on that you will resolve the situatio n and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By

62、 liste ning carefully, you will be able to un dersta nd why the customer is compla ining, so that satisfactory steps can be take n.Show that you care: Use every opport unity to express your apology and un dersta nding. You have to show that you will do everyth ing with in your power to try and resol

63、ve the situati on.This exhibit on of your concern will win the customer over. There will be a sig ni fica nt cha nge in their behavior.Con trol your an ger and be patie nt. Learn to relax and calm yourself. Havi ng patie nce with your customers and with yourself will go a long way in winning over hostile customers.The above guideli nes are very useful in help ing you successfully tackle all kinds of difficult situati ons in life. If you follow them, you are on your way to succeed ing in your career.21. Whom do angry customers tend to aim their