有效構(gòu)建面試hanj

單擊此處編輯母版標(biāo)題樣式,單擊此處編輯母版文本樣式,第二級(jí),第三級(jí),第四級(jí),第五級(jí),2021/2/8,#,有效構(gòu)建面試,導(dǎo) 言,困惑：,如何安排面試流程、結(jié)構(gòu)？,直線部門與HR的角色？,借我借我一雙慧眼吧，讓我把這紛擾看得清清楚楚明明白白真真切切,課程目標(biāo),了解“甄選”和“面試”的概念,了解面試過程的結(jié)構(gòu),闡述制定面試標(biāo)準(zhǔn)的意義,能夠在面試前完成充分準(zhǔn)備,運(yùn)用STAR提問與追問技巧,招聘面試綜述,招聘,、,甄選,的概念,招聘包含從招募到聘用的全過程。甄選是其中的重要環(huán)節(jié)。面試是常用的甄選方法之一。,面試,的定義：在特定場(chǎng)景下，經(jīng)過精心設(shè)計(jì)，通過面試人與應(yīng)聘者雙方面對(duì)面的觀察、交談等方式，了解應(yīng)聘者素質(zhì)特征、能力狀況以及求職動(dòng)機(jī)等的溝通過程。,面試是有目的的談話，是雙方的相互了解，是,雙方彼此認(rèn)知、彼此考量,的過程。,面試的類型,面試的結(jié)構(gòu),HR與直線部門的角色,直線部門,HR,確定人員需求,明確任職要求（技能/資格/個(gè)人特質(zhì)）、面試標(biāo)準(zhǔn)并向HR傳達(dá),與求職者交流（測(cè)評(píng)、面試）,決定錄用,制定招聘計(jì)劃,組織實(shí)施招聘計(jì)劃,選擇招聘渠道，初選，輔助直線經(jīng)理甄選（求職意愿、個(gè)性特質(zhì)），回答薪資福利等人事問題,主持面試，監(jiān)控甄選的公平性、合法性,評(píng)估招聘過程（效果、成本、流程）,為直線部門提供招聘技能培訓(xùn),為直線部門提供甄選支持，輔助直線部門選擇甄選工具,直線：明確需求、明確標(biāo)準(zhǔn)、甄選評(píng)判、決定錄用,HR：設(shè)計(jì)體系、提供培訓(xùn)、提供工具、組織協(xié)調(diào)、輔助甄選、監(jiān)控評(píng)估,制訂政策、咨詢顧問、服務(wù)支持、協(xié)調(diào)控制,有效構(gòu)建面試,練習(xí)：,相對(duì)而言，下面哪一個(gè)事件最能說服你：他是一個(gè)好員工,1、從不遲到、請(qǐng)假。,2、同事生病，主動(dòng)為其頂班5天。,3、在大堂內(nèi)拾到客人錢包，物歸原主。,4、化解一次同事間的沖突。,5、積極學(xué)習(xí)計(jì)算機(jī)知識(shí)。,確立面試標(biāo)準(zhǔn),很多時(shí)候不是不會(huì)問，而是無從判斷，因?yàn)闃?biāo)準(zhǔn)模糊。,面試標(biāo)準(zhǔn),確立面試標(biāo)準(zhǔn),我們需要什么樣的人,快速上手（能干） 人崗匹配,適應(yīng)環(huán)境（能一起干） 人與組織匹配,一路同行（能長(zhǎng)期一起干） 人與組織發(fā)展匹配,確立,面,面試,標(biāo),標(biāo)準(zhǔn),職業(yè),素,素養(yǎng),易,易被,忽,忽視,，,，但,卻,卻是,行,行為,的,的支,撐,撐，,對(duì),對(duì)高,績(jī),績(jī)效,的,的產(chǎn),生,生與,持,持續(xù),有,有決,定,定作,用,用,企業(yè),需,需求,核,核,心,心勝,任,任力,知,識(shí),識(shí),技,能,能,經(jīng),驗(yàn),驗(yàn),職業(yè),素,素養(yǎng),人崗,匹,匹配,人與,組,組織,匹,匹配,人與,組,組織,發(fā),發(fā)展,匹,匹配,確立,面,面試,標(biāo),標(biāo)準(zhǔn),冰山,理,理論,冰山,以,以下,的,的部,分,分對(duì),人,人的,持,持續(xù),發(fā),發(fā)展,有,有著,深,深遠(yuǎn),影,影響,確立,面,面試,標(biāo),標(biāo)準(zhǔn),三個(gè),匹,匹配,中,中，,我,我們,要,要明,確,確哪,一,一個(gè),更,更重,要,要，,重,重要,性,性順,序,序不,同,同，,考,考察,重,重點(diǎn),就,就不,同,同。,確立,標(biāo),標(biāo)準(zhǔn),從,從企,業(yè),業(yè)中,最,最優(yōu),秀,秀和,最,最不,優(yōu),優(yōu)秀,的,的人,身,身上,考,考察,抓住,重,重點(diǎn),確立,面,面試,標(biāo),標(biāo)準(zhǔn),可轉(zhuǎn),換,換技,能,能和,素,素養(yǎng),類,類的,標(biāo),標(biāo)準(zhǔn),如,如何,確,確定,？,？,行,行為,描,描述,，,，細(xì),分,分等,級(jí),級(jí)，,可,可衡,量,量,TeamFocused,注重,團(tuán),團(tuán)隊(duì),Leading&DevelopingPeople,領(lǐng)導(dǎo),與,與發(fā),展,展員,工,工,ActionOriented,行為,導(dǎo),導(dǎo)向,Adaptability,適應(yīng),性,性,ActionOriented,行為,導(dǎo),導(dǎo)向,ProblemSolving&DecisionMaking,問題,解,解決,與,與決,策,策制,定,定,Passionate,工作熱,情,情,Impact&Influence,效果與,影,影響,Team Focused,注重團(tuán),隊(duì),隊(duì),Teamwork,團(tuán)隊(duì)合,作,作,Savvy,行業(yè)了,解,解,CulturalAwareness,文化意,識(shí),識(shí),Savvy,知識(shí)技,能,能,Understanding theBusiness,了解業(yè),務(wù),務(wù),Savvy,行業(yè)理解,CustomerFocus,關(guān)注客戶,Passionate,工作熱情,Impact &Influence,效果與影,響,響,Competency Guide,能力指導(dǎo),HotelExecutiveTeams & DepartmentHeads,酒店行政委,員,員會(huì)及部門,經(jīng),經(jīng)理,Team Focused,注重團(tuán)隊(duì),developing the talent, process and capability for our current and future needs,根據(jù)酒店目前和今后的需求來發(fā)展人才，工作方法與專業(yè)能力,Teamwork,團(tuán)隊(duì)合作,Demonstrates co-operation and trust with colleagues and teams and across organisational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.,在同事之間，團(tuán)隊(duì)之間及跨組織之間展示出合作與信任，作為團(tuán)隊(duì)的一員參與工作，為取得成功而建立穩(wěn)定的工作關(guān)系。,Leading & Developing People,領(lǐng)導(dǎo)與發(fā)展員工,Inspires others to excel by clearly communicating business values and direction, recognising good performance and providing managerial support. Develops the potential of others through coaching and development opportunities to build organisational capability for the future.,通過對(duì)商業(yè)價(jià)值與導(dǎo)向的清晰交流來鼓勵(lì)他人進(jìn)行自我超越，認(rèn)可表現(xiàn)出色的員工并提供管理支持。通過不斷的指導(dǎo)和提供發(fā)展機(jī)會(huì)來發(fā)掘他人的潛力，以此為將來建立團(tuán)隊(duì)力量。,Action Oriented,行動(dòng)導(dǎo)向,ensuring that visions and strategies are translated into specific deliverables in order to get results,確保酒店的愿景和戰(zhàn)略都被轉(zhuǎn)化為具體行動(dòng)以達(dá)到成效,Adaptability,適應(yīng)性,Works comfortably and effectively in an environment of ambiguity or change; is receptive to new ideas and responds to workplace changes with flexibility and optimism.,能夠在無序或變化無常的環(huán)境中保持穩(wěn)定與高效，善于接受新觀點(diǎn)，以靈活和樂觀的態(tài)度適應(yīng)不同的工作環(huán)境。,Problem Solving & Decision Making,問題解決與決策制定,Effectively diagnoses problems and thoroughly analyses information to guide decision-making. Evaluates and assimilates critical information when reaching conclusions and makes logical competent decisions.,高效地判斷問題并全面分析信息以指導(dǎo)決策的制定。當(dāng)即將作出結(jié)論并制定合理有力的決策時(shí)，評(píng)估并采納關(guān)鍵的信息。,Passionate,工作熱情,creating an environment where there is a relentless commitment to success,創(chuàng)造一個(gè)對(duì)成功堅(jiān)定承諾和不懈追求的工作環(huán)境,Drive for Results,成效驅(qū)動(dòng),Sets high performance standards and pursues aggressive goals. Strives for constant improvements, takes responsibility for achieving business results, and perseveres despite obstacles.,制定高規(guī)格的運(yùn)作標(biāo)準(zhǔn)，追求挑戰(zhàn)性目標(biāo)。為不斷提高而努力，為達(dá)到事業(yè)目標(biāo)而擔(dān)負(fù)責(zé)任，并克服一切障礙。,Impact & Influence,效果與影響,Promotes ideas persuasively, shapes the opinions of others and overcomes resistance. Establishes influential contacts, builds consensus for action and negotiates mutually beneficial solutions to problems.,具有說服力地推廣好主意，采納他人意見并克服阻力。建立有影響力的聯(lián)系，集思廣益，就出現(xiàn)的問題進(jìn)行互利協(xié)商。,Savvy,行業(yè)理解,understanding the market, the business and customers in order to create competitive advantage,了解市場(chǎng)，了解業(yè)務(wù)及客戶以創(chuàng)造競(jìng)爭(zhēng)優(yōu)勢(shì),Customer Focus,關(guān)注客戶,Builds and maintains relationships with internal and external customers. Understands and anticipates customers needs; takes action to address customer needs, and strives to exceed customer expectations.,與所有內(nèi)外客戶建立并保持積極的關(guān)系以保證超越其需求。了解并預(yù)測(cè)客戶需要，采取行動(dòng)來滿足這些需求并努力超越其期望。,Innovation,改革創(chuàng)新,Generates new ideas and encourages creativity from others; recognises the need for new or modified approaches; creatively combines different perspectives and approaches.,努力開創(chuàng)新的想法并鼓勵(lì)員工進(jìn)行創(chuàng)新，認(rèn)可有新方法和改良措施的需求，創(chuàng)造性地結(jié)合不同的觀點(diǎn)和方法。,Cultural Awareness,文化意識(shí),Understands and takes into account the global nature of the business. Works effectively with colleagues from different viewpoints, cultures and countries.,了解并重視行業(yè)的全球化特色，與持有不同觀點(diǎn)，具有不同文化背景及來自不同國家的同事高效合作。,Understanding the Business,了解業(yè)務(wù),Demonstrates an interest in and understanding of issues relevant to the business and keeps knowledge up-to-date.,對(duì)于業(yè)務(wù)方面的工作展示出興趣和理解力，不斷更新所掌握的知識(shí)。,RangeStatements,范圍陳述,Strong,強(qiáng)勁,Consistently Exceeds Expectations,始終超出期望,Frequently Exceeds Expectations,經(jīng)常超出期望,Competent,勝任,Meets Expectations,達(dá)到期望,Development Need,有待提高,Almost Attains Expectations,幾乎達(dá)到期望,Below Expectations,未達(dá)期望,Works to include and value the contributions from all team members by listening, acknowledging and praising,通過聆聽認(rèn)知和贊賞對(duì)所有團(tuán)隊(duì)成員的貢獻(xiàn)給予肯定,Acknowledges the contributions of all team members by listening, acknowledging and building on suggestions,通過聆聽認(rèn)可給予意見對(duì)團(tuán)隊(duì)成員貢獻(xiàn)給予認(rèn)可,Treats team members unequally in ways that reduce trust; fails to acknowledge others or use active listening skills,無法平等對(duì)待團(tuán)隊(duì)成員,或?qū)λ巳狈π湃魏驼J(rèn)可；無法運(yùn)用積極的聆聽技巧了解其他人,Utilises the full range of skills and resources of other team members,擅于充分調(diào)動(dòng)其他團(tuán)隊(duì)成員的技能與資源,Utilises some of the skills and resources of team members,善于調(diào)動(dòng)團(tuán)隊(duì)成員的技能和資源,Is unaware of the skills and resources of team members and does not put these to good use,不清楚團(tuán)隊(duì)成員所具技能與資源,并且無法對(duì)其善加利用,Actively seeks input and commitment to team goals and plans from all team members; consults with those affected before making a decision,主動(dòng)爭(zhēng)取所有團(tuán)隊(duì)成員對(duì)團(tuán)隊(duì)的目標(biāo)和計(jì)劃全力投入,;,在做出與影響員工的決定前與成員商討,Readily shares information and involves others in shaping plans and decisions that affect them,樂意與團(tuán)隊(duì)成員分享信息，讓他們參與計(jì)劃和對(duì)他們有影響的決定,Works independently and does not involve others in plans and decisions that affect them,專斷工作,不能讓其他團(tuán)隊(duì)成員參與對(duì)他們有影響的計(jì)劃和決定,Routinely acknowledges, rewards and celebrates team accomplishments,定期感謝、獎(jiǎng)勵(lì)并慶祝團(tuán)隊(duì)的業(yè)績(jī)成就,Takes opportunities to celebrate successes with the team,抓住機(jī)會(huì)與團(tuán)隊(duì)成員共同慶祝成功,Fails to acknowledge the work of the team,對(duì)團(tuán)隊(duì)工作不能認(rèn)可,Actively encourages relationship-building between different departments within the organisation,積極鼓勵(lì)不同部門之前建立聯(lián)系,Collaborates with other work groups that share common goals; discourages “us vs. them thinking”,與其他團(tuán)隊(duì)合作、共享目標(biāo)；不鼓勵(lì)“我們的想法對(duì)他們的想法”,Prefers to work alone and not with other groups; takes advantage of resources and expertise in other areas of the company but does not reciprocate,喜歡獨(dú)自工作,且不能與他人合作； 利用團(tuán)隊(duì)的資源和經(jīng)驗(yàn)卻不能與他人分享自己的資源和經(jīng)驗(yàn),Develops effective working relationships with others regardless of level including direct reports, peers and higher management,不論級(jí)別能與其他人發(fā)展良好工作關(guān)系,包括直接上級(jí)和高層管理及同級(jí)同事,Works collaboratively most groups including direct reports, peers and higher management,與決大多數(shù)的團(tuán)隊(duì)合作不論是直接上級(jí)，高層管理層或同級(jí)同事,Makes little effort to develop effective working relationships with other groups; has a significantly better relationship with one group vs. another,很少投入發(fā)展同其它團(tuán)隊(duì)的有效合作關(guān)系,;,與某個(gè)團(tuán)隊(duì)的關(guān)系明顯好于其他團(tuán)隊(duì),Proactively encourages teamwork; addresses conflict and removes obstacles to collaboration among team members and between work groups,積極主動(dòng)鼓勵(lì)團(tuán)隊(duì)合作,;,在團(tuán)隊(duì)成員和團(tuán)隊(duì)之間解決矛盾、克服障礙來加強(qiáng)協(xié)作,Encourages co-operation within team and between work groups,鼓勵(lì)團(tuán)隊(duì)中的合作和團(tuán)對(duì)間合作,Ignores obstacles to co-operation within team or between work groups; allows conflict and unco-operative behaviour among team members and work groups to persist,默許矛盾和不合作的行為在團(tuán)隊(duì)內(nèi)滋生蔓延，忽視團(tuán)隊(duì)內(nèi)部、不同團(tuán)隊(duì)之間的合作,Places high priority on success of team; forgoes personal interests to support team,團(tuán)隊(duì)利益為先,必要時(shí)犧牲個(gè)人利益,Works to support success of team,工作以團(tuán)隊(duì)成功為主,Puts own needs before those of team,將個(gè)人需求置于集體利益之上,RangeStatements,范圍陳述,Strong,強(qiáng)勁,Consistently Exceeds Expectations,始終超出期望,Frequently Exceeds Expectations,經(jīng)常超出期望,Competent,勝任,Meets Expectations,達(dá)到期望,Development Need,有待提高,Almost Attains Expectations,幾乎達(dá)到期望,Below Expectations,未達(dá)期望,Fosters the development of a shared vision by clearly defining and communicating the strategy and direction for the team,通過制定團(tuán)隊(duì)?wèi)?zhàn)略、發(fā)展方向以及與成員溝通來培養(yǎng)員工的憧憬,Communicates the overall vision to the team and gains common understanding of how this will be achieved. Provides clear direction to the team.,與團(tuán)隊(duì)成員溝通遠(yuǎn)景、對(duì)未來的業(yè)績(jī)達(dá)成共識(shí)。為團(tuán)隊(duì)提供清晰的方向。,Focuses on day-to-day priorities and fails to communicate performance expectations or a broader vision or convey clear direction to the team.,關(guān)注每日工作的重點(diǎn),卻失于與員工交流工作期望或傳達(dá)團(tuán)隊(duì)方向的機(jī)會(huì),Demonstrates personal commitment to the team's goals and priorities,展現(xiàn)個(gè)人對(duì)團(tuán)隊(duì)的目標(biāo)及重點(diǎn)的投入與奉獻(xiàn)精神,Establishes clear business goals and individual objectives; helps others to prioritise work,建立清楚的生意目標(biāo)和個(gè)人目標(biāo)，幫助他人列出工作重點(diǎn),Focuses on own work and does little to provide direction to team members,只關(guān)注本身工作，很少為團(tuán)隊(duì)成員指引方向,Ensures that team members clearly understand their roles and their contribution to departmental objectives,確保團(tuán)隊(duì)成員清晰地理解他們的作用和對(duì)部門目標(biāo)的貢獻(xiàn),.,Conveys the message that everyones work is important to the achievement of the teams goals,所有成員的工作對(duì)團(tuán)隊(duì)目標(biāo)地實(shí)現(xiàn)都是重要的，并將這一信息廣泛傳達(dá),Makes little effort to clarify team members roles or how they contribute to organisational success,很少明晰團(tuán)隊(duì)成員的工作角色以及其對(duì)組織成功的貢獻(xiàn),Regularly provides on-going specific and constructive feedback; quickly and effectively deals with performance problems,定期提供對(duì)現(xiàn)狀明確的、詳細(xì)的和有建設(shè)性的反饋,快速有效地解決營運(yùn)問題,Provides specific and constructive feedback when results are not up to expectations,當(dāng)結(jié)果沒有達(dá)到期望時(shí)，提供具體而有建設(shè)性的反饋,Provides others with little performance feedback; feedback is general and vague; avoids addressing performance problems,很少給他人工作反饋,;,反饋很籠統(tǒng)且不清楚,;,回避實(shí)質(zhì)問題,Appropriately recognises and rewards individuals and the team for their achievements,對(duì)個(gè)人及團(tuán)隊(duì)的業(yè)績(jī)予以恰當(dāng)?shù)恼J(rèn)可和獎(jiǎng)勵(lì),Acknowledges the accomplishments of others,認(rèn)可他人的成績(jī),Misses opportunities to acknowledge the contribution or achievement of others,錯(cuò)失機(jī)會(huì)認(rèn)可他人的貢獻(xiàn)或成績(jī),Removes obstacles and provides employees with the appropriate support and resources required for success,解決困難并提供員工為成功所需的適合的支持和相關(guān)資源,Supports training and development opportunities for employees,支持對(duì)員工的培訓(xùn)和發(fā)展,Actively discourages training and development, focusing more on short-term results,不注重培訓(xùn)與發(fā)展,只看目前短期結(jié)果,Regularly takes interest and opportunities to coach all team members as part of their day-to-day management; encourages team members to act as coaches to each other,經(jīng)常利用各種機(jī)會(huì)對(duì)團(tuán)隊(duì)成員給予及時(shí)引導(dǎo)，并使之成為日常管理的一部分。鼓勵(lì)團(tuán)隊(duì)成員間互相學(xué)習(xí)、互相指導(dǎo),Coaches team members in the development of their skills; supports others and delegates responsibility appropriately.,在對(duì)發(fā)展員工技能上做出指導(dǎo)；適時(shí)地支持他人履行職責(zé),Does not engage in coaching; addresses others development needs in a way that is overly-directive, off-target or unbalanced,不能引導(dǎo)員工，提出他人的發(fā)展需求或過于直接，或脫離目標(biāo)，或不平衡,Creates opportunities that provide employees with significant developmental challenges that stretch their proven capabilities; encourages others to explore and reach their full potential,創(chuàng)造機(jī)會(huì)為員工提供有發(fā)展的挑戰(zhàn)以增強(qiáng)他的個(gè)人能力；鼓勵(lì)他人挖掘并實(shí)現(xiàn)個(gè)人最大潛力,Knows team members and their development needs, supports employees taking on challenging assignments to build new skills,認(rèn)知團(tuán)隊(duì)成員以及他們的發(fā)展需要，支持員工接受新技能的挑戰(zhàn),Makes little effort to help individuals develop beyond their current skill and responsibility levels,很少幫助他人在現(xiàn)有的技能和責(zé)任之外的進(jìn)一步提高,Understands and supports employees' career advancement by establishing career plans and seeking to involve them in new opportunities,通過建立員工個(gè)人事業(yè)發(fā)展計(jì)劃并讓員工本人參與來理解支持員工的事業(yè)發(fā)展,Shows a general interest in employees' careers advancement,對(duì)員工個(gè)人事業(yè)發(fā)展進(jìn)步顯示出興趣,Does not support employees in developing career plans,不幫助員工建立個(gè)人事業(yè)發(fā)展計(jì)劃,RangeStatements,范圍陳述,Strong,強(qiáng)勁,Consistently Exceeds Expectations,始終超出期望,Frequently Exceeds Expectations,經(jīng)常超出期望,Competent,勝任,Meets Expectations,達(dá)到期望,Development Need,有待提高,Almost Attains Expectations,幾乎達(dá)到期望,Below Expectations,未達(dá)期望,Readily adapts to changing direction and priorities and demonstrates a positive and optimistic attitude when faced with change or uncertainty,在面對(duì)變革或不穩(wěn)定的情況時(shí),隨時(shí)調(diào)整方向和重點(diǎn)并能始終保持積極、樂觀的態(tài)度,Adapts to changing priorities and work demands; maintains optimism and enjoys opportunities to do things differently,能夠適應(yīng)工作重點(diǎn)的變化；保持樂觀并樂意接受不同做事的機(jī)會(huì),Is resistant to change and reluctant to consider new ways of working,拒絕改變或不愿意考慮新的工作方式,Looks to develop and change personal approach, adapting to new situations through continuous review and learning,尋求發(fā)展與主動(dòng)改變個(gè)人風(fēng)格,通過不斷的反思和學(xué)習(xí)適應(yīng)新的環(huán)境,Deals constructively with own failures and mistakes, building on past failures; seeks feedback and accepts criticism non-defensively,積極地處理自己的過失和錯(cuò)誤，在過失中成長(zhǎng)；尋找反饋，能夠接受批評(píng),Covers up past mistakes; repeats same mistakes,掩飾錯(cuò)誤,重復(fù)錯(cuò)誤,Maintains a clear sense of purpose and high standards of performance and cooperation during periods of change or uncertainty,在不穩(wěn)定或變動(dòng)的情況下，保持清晰的思維和高標(biāo)準(zhǔn)的要求與合作精神,Maintains standards of performance and co-operation in ambiguous situations,在不斷變化的情況下，保持工作標(biāo)準(zhǔn)和合作精神,Standards of performance fall, or loses focus when faced with changing priorities or a shift in work demands,當(dāng)面對(duì)變化中的工作重點(diǎn)或工作需求時(shí),工作標(biāo)準(zhǔn)下降，迷失重點(diǎn)。,Works constructively under stress and pressure, maintaining consistently high levels of personal and team productivity,承受工作壓力的情況下,仍能保持個(gè)人及團(tuán)隊(duì)的良好工作狀態(tài),Generally works constructively under stress and pressure,在工作壓力下仍能保持積極地工作,Becomes overtly tense or frustrated under stress and work suffers,當(dāng)面對(duì)壓力和工作挫折時(shí),表現(xiàn)出過度的緊張或沮喪,Routinely identifies areas requiring a different course of action; acts as an advocate for significant change in the organisation,定期核查，發(fā)現(xiàn)須采取不同行動(dòng)的方面，并大力支持機(jī)構(gòu)中的重大改革行動(dòng),Shifts course appropriately when provided with new information about changing conditions,對(duì)于變化中的新情況適宜地做出改變,Rarely changes position once plans are in place,一旦計(jì)劃開始就很少進(jìn)行調(diào)整,Prepares other people to respond effectively and quickly to changing customer and business conditions by positively communicating the objectives and benefits of organisational change,針對(duì)變化的客人與業(yè)務(wù)情況，作出有效、迅速的反應(yīng)，并及時(shí)溝通已變動(dòng)的目標(biāo)及工作要求,Responds appropriately to various customer needs and business conditions; communicates the need for change within the team,對(duì)于不同客人的需求、業(yè)務(wù)情況適宜回應(yīng)；在團(tuán)隊(duì)中溝通變化的需求,Consistently acts the same way despite changing circumstances and conditions,無視外界環(huán)境和條件的改變,仍堅(jiān)持以同樣的方法處理,Anticipates the need for change and proactively introduces systems to ease and support change and transition,預(yù)知變化的需求，并且積極引進(jìn)系統(tǒng)以緩解、支持變革與變動(dòng),Sets up needed systems and structures to support changes,建立需求系統(tǒng)和架構(gòu)來支持,Neglects to introduce systems and structures to support change,忽視引進(jìn)新系統(tǒng)和結(jié)構(gòu)來支持變革,RangeStatements,范圍陳述,Strong,強(qiáng)勁,Consistently Exceeds Expectations,始終超出期望,Frequently Exceeds Expectations,經(jīng)常超出期望,Competent,勝任,Meets Expectations,達(dá)到期望,Development Need,有待提高,Almost Attains Expectations,幾乎達(dá)到期望,Below Expectations,未達(dá)期望,Recognises broad implications of problems and issues,能夠認(rèn)識(shí)到問題的復(fù)雜性,Recognises some of the broader implications of problems and issues,能夠識(shí)別出問題的復(fù)雜性,Does not recognise the broader implications of problems and issues beyond the most apparent ones,不能認(rèn)識(shí)到許多表面現(xiàn)象背后問題的復(fù)雜性,Draws accurate conclusions from financial and other quantitative information,可以根據(jù)財(cái)務(wù)和其它量化的信息做出準(zhǔn)確的結(jié)論,Understands main points drawn from financial and other quantitative information,從財(cái)務(wù)和其它量化信息中得出要點(diǎn),Misses critical understanding of issues drawn from financial and other quantitative information,在財(cái)務(wù)及其它量化信息中忽視關(guān)鍵性問題,Understands and synthesises complex situations and relationships between factors quickly and accurately,在很多的因素中，能迅速準(zhǔn)確地了解和分析復(fù)雜形勢(shì)和關(guān)系,Clearly defines situations and relationships between factors,清楚各因素間的情況和關(guān)系,Treats factors independently and ignores their underlying interrelationships,對(duì)待事物較片面，忽視其內(nèi)在的聯(lián)系,Is able to understand the broader strategic issues whilst solving a problem; distils key points from a mass of information,解決問題時(shí)能把握其總體指導(dǎo)戰(zhàn)略 ；能從紛亂復(fù)雜的信息中獲取主要信息,Focuses on critical information without getting too bogged down in unnecessary detail,關(guān)注關(guān)鍵問題而無須陷入細(xì)枝末節(jié)之中,Fails to gather sufficient information; becomes mired in detail,無法獲得足夠的相關(guān)信息；往往陷入細(xì)枝末節(jié)之中,Applies thorough and systematic, logical analyses of data to understand root causes of issues and to arrive at accurate conclusions,通過全面數(shù)據(jù)收集與整理，來分析爭(zhēng)端的根源并能得到準(zhǔn)確的結(jié)論,Gathers and analyses relevant data to arrive at logical conclusions,收集并分析相關(guān)數(shù)據(jù)做出邏輯判斷,Does not sufficiently analyse problems; takes information at face value and overlooks important facts,沒有充分地分析問題,；只看待問題的表面或忽視關(guān)鍵性問題,Critically evaluates the impact of alternative courses of action before making a decision,在做決定之前能客觀地評(píng)估備選方案的作用與影響,Makes decisions based on evaluation of relevant pros and cons,所做決定都做過相關(guān)正面和負(fù)面的評(píng)估,Makes decisions without fully evaluating implications,沒有全面的考慮和推論就做決定,Takes decisive, prompt action in the face of uncertainty or ambiguity,在面對(duì)不確定和分歧時(shí)，能采取快速、果斷的行動(dòng),Generally makes timely decisions in the face of uncertainty,能夠面對(duì)不確定狀況，做出及時(shí)的決定,Struggles to take decisions under conditions of ambiguity; delays action to gather more information,在不變化情況下做出決定；爭(zhēng)取更多信息時(shí)行動(dòng)遲緩,RangeStatements,范圍陳述,Strong,強(qiáng)勁,Consistently Exceeds Expectations,始終超出期望,Frequently Exceeds Expectations,經(jīng)常超出期望,Competent,勝任,Meets Expectations,達(dá)到期望,Development Need,有待提高,Almost Attains Expectations,幾乎達(dá)到期望,Below Expectations,未達(dá)期望,Has significant impact on the outcomes of discussions, even in the most competitive situations,對(duì)討論的結(jié)果有很大的影響，甚至在大多數(shù)的競(jìng)爭(zhēng)環(huán)境下,Successfully promotes some of their own ideas in a variety of forums,在各種各樣的討論會(huì)上，成功的激發(fā)一些員工自己的觀點(diǎn),Has difficulty persuading others or effectively selling ideas,很難說服其他人有效的表達(dá)出他們的觀點(diǎn),Shows success in shaping the opinions of different stakeholders (customers, shareholders, management, colleagues, employees, etc),展示成功整合不同股東們（客人、股東、管理層、同事、員工等）的觀點(diǎn)的能力,Effectively influences and shapes the decisions of upper management as well as their own team,有效的影響和完善上層管理著及他們的團(tuán)隊(duì)的決議,Has difficulty shaping the opinion of others or effectively selling ideas,很難整合他人的觀點(diǎn)或有效表達(dá)自己的觀點(diǎn),Creates some enthusiasm in others for ideas and proposals; states own positions and opinions in an assertive, confident manner,對(duì)他人的觀點(diǎn)和計(jì)劃建立起熱情；并用果斷、自信的方式聲明自己的立場(chǎng)和觀點(diǎn),Presents ideas coherently and offers evidence to support their point of view,連貫的表達(dá)出自己的觀點(diǎn)并為其提供所支持的依據(jù),Does not communicate own ideas and positions with the confidence needed to persuade others,沒有以必要的自信區(qū)和他人溝通自己的觀點(diǎn)和立場(chǎng)來說服他人,Effectively persuades others, within the team and beyond his/her direct span of control, to take action,有效的說服自己的團(tuán)隊(duì)或超出自己控制范圍的其他人采取行動(dòng),Effectively persuades and gets others to take action, within his/her team,有效的說服自己團(tuán)隊(duì)的其他人采取行動(dòng),Has difficulty persuading others or effectively selling ideas,很難有效地表達(dá)自己的觀點(diǎn)說服他人,Readily commands attention and respect by presenting ideas in a clear, compelling and enthusiastic manner, that is appropriate to the audience,以適合于聽眾的清晰、吸引人和熱情的方法來表達(dá)自己的觀點(diǎn)，從而很容易博得大家的注意和尊敬,Builds support for ideas by addressing the needs and concerns of the audience,著力于聽眾的需求及關(guān)心來一次建立對(duì)自己觀點(diǎn)的支持,Gains little support as ideas or recommendations are presented in an unconvincing or offensive manner,由于觀點(diǎn)和建議以一種不足以令人相信的、攻擊性的方式表達(dá)，只能獲得很少的支持,Actively spends time building networks within and outside of the organisation to develop strong contacts,積極的花些時(shí)間在公司內(nèi)外建立強(qiáng)大的關(guān)系網(wǎng)絡(luò),Uses informal networks in the organisation to gain support and to get things done,利用公司內(nèi)部的非正式網(wǎng)絡(luò)系統(tǒng)來贏取支持和完成工作,Does not build a network of support; relies on policy or authority to convince others,沒有建立網(wǎng)絡(luò)支持，利用公司的規(guī)章制度和權(quán)威來說服他人,Constructively resolves conflict through effective negotiation and compromise; creates a give and take relationship with others,通過有效的商議和妥協(xié)建設(shè)性的解決沖突，和他人建立一個(gè)互利互助的關(guān)系,Works with others to reach consensus and resolve differences of opinion or conflict,和他人共同工作以達(dá)成一致并解決不同的觀點(diǎn)和沖突,Has difficulty seeing different perspectives when disagreements arise,當(dāng)出現(xiàn)爭(zhēng)執(zhí)時(shí)，很難看到不同的觀點(diǎn),Anticipates and responds effectively to the positions and reactio