有效構(gòu)建面試hanj

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1、單擊此處編輯母版標(biāo)題樣式,單擊此處編輯母版文本樣式,第二級,第三級,第四級,第五級,2021/2/8,#,有效構(gòu)建面試,導(dǎo) 言,困惑：,如何安排面試流程、結(jié)構(gòu)？,直線部門與HR的角色？,借我借我一雙慧眼吧，讓我把這紛擾看得清清楚楚明明白白真真切切,課程目標(biāo),了解“甄選”和“面試”的概念,了解面試過程的結(jié)構(gòu),闡述制定面試標(biāo)準(zhǔn)的意義,能夠在面試前完成充分準(zhǔn)備,運(yùn)用STAR提問與追問技巧,招聘面試綜述,招聘,、,甄選,的概念,招聘包含從招募到聘用的全過程。甄選是其中的重要環(huán)節(jié)。面試是常用的甄選方法之一。,面試,的定義：在特定場景下，經(jīng)過精心設(shè)計，通過面試人與應(yīng)聘者雙方面對面的觀察、交談等方式，了解應(yīng)

2、聘者素質(zhì)特征、能力狀況以及求職動機(jī)等的溝通過程。,面試是有目的的談話，是雙方的相互了解，是,雙方彼此認(rèn)知、彼此考量,的過程。,面試的類型,面試的結(jié)構(gòu),HR與直線部門的角色,直線部門,HR,確定人員需求,明確任職要求（技能/資格/個人特質(zhì)）、面試標(biāo)準(zhǔn)并向HR傳達(dá),與求職者交流（測評、面試）,決定錄用,制定招聘計劃,組織實施招聘計劃,選擇招聘渠道，初選，輔助直線經(jīng)理甄選（求職意愿、個性特質(zhì)），回答薪資福利等人事問題,主持面試，監(jiān)控甄選的公平性、合法性,評估招聘過程（效果、成本、流程）,為直線部門提供招聘技能培訓(xùn),為直線部門提供甄選支持，輔助直線部門選擇甄選工具,直線：明確需求、明確標(biāo)準(zhǔn)、甄選評判、

3、決定錄用,HR：設(shè)計體系、提供培訓(xùn)、提供工具、組織協(xié)調(diào)、輔助甄選、監(jiān)控評估,制訂政策、咨詢顧問、服務(wù)支持、協(xié)調(diào)控制,有效構(gòu)建面試,練習(xí)：,相對而言，下面哪一個事件最能說服你：他是一個好員工,1、從不遲到、請假。,2、同事生病，主動為其頂班5天。,3、在大堂內(nèi)拾到客人錢包，物歸原主。,4、化解一次同事間的沖突。,5、積極學(xué)習(xí)計算機(jī)知識。,確立面試標(biāo)準(zhǔn),很多時候不是不會問，而是無從判斷，因為標(biāo)準(zhǔn)模糊。,面試標(biāo)準(zhǔn),確立面試標(biāo)準(zhǔn),我們需要什么樣的人,快速上手（能干） 人崗匹配,適應(yīng)環(huán)境（能一起干） 人與組織匹配,一路同行（能長期一起干） 人與組織發(fā)展匹配,確立,面,面試,標(biāo),標(biāo)準(zhǔn),職業(yè),素,素養(yǎng),易,

4、易被,忽,忽視,，,，但,卻,卻是,行,行為,的,的支,撐,撐，,對,對高,績,績效,的,的產(chǎn),生,生與,持,持續(xù),有,有決,定,定作,用,用,企業(yè),需,需求,核,核,心,心勝,任,任力,知,識,識,技,能,能,經(jīng),驗,驗,職業(yè),素,素養(yǎng),人崗,匹,匹配,人與,組,組織,匹,匹配,人與,組,組織,發(fā),發(fā)展,匹,匹配,確立,面,面試,標(biāo),標(biāo)準(zhǔn),冰山,理,理論,冰山,以,以下,的,的部,分,分對,人,人的,持,持續(xù),發(fā),發(fā)展,有,有著,深,深遠(yuǎn),影,影響,確立,面,面試,標(biāo),標(biāo)準(zhǔn),三個,匹,匹配,中,中，,我,我們,要,要明,確,確哪,一,一個,更,更重,要,要，,重,重要,性,性順,序,序不,同

5、,同，,考,考察,重,重點,就,就不,同,同。,確立,標(biāo),標(biāo)準(zhǔn),從,從企,業(yè),業(yè)中,最,最優(yōu),秀,秀和,最,最不,優(yōu),優(yōu)秀,的,的人,身,身上,考,考察,抓住,重,重點,確立,面,面試,標(biāo),標(biāo)準(zhǔn),可轉(zhuǎn),換,換技,能,能和,素,素養(yǎng),類,類的,標(biāo),標(biāo)準(zhǔn),如,如何,確,確定,？,？,行,行為,描,描述,，,，細(xì),分,分等,級,級，,可,可衡,量,量,TeamFocused,注重,團(tuán),團(tuán)隊,Leading&DevelopingPeople,領(lǐng)導(dǎo),與,與發(fā),展,展員,工,工,ActionOriented,行為,導(dǎo),導(dǎo)向,Adaptability,適應(yīng),性,性,ActionOriented,行為,導(dǎo),導(dǎo)

6、向,ProblemSolving&DecisionMaking,問題,解,解決,與,與決,策,策制,定,定,Passionate,工作熱,情,情,Impact&Influence,效果與,影,影響,Team Focused,注重團(tuán),隊,隊,Teamwork,團(tuán)隊合,作,作,Savvy,行業(yè)了,解,解,CulturalAwareness,文化意,識,識,Savvy,知識技,能,能,Understanding theBusiness,了解業(yè),務(wù),務(wù),Savvy,行業(yè)理解,CustomerFocus,關(guān)注客戶,Passionate,工作熱情,Impact &Influence,效果與影,響,響,Co

7、mpetency Guide,能力指導(dǎo),HotelExecutiveTeams & DepartmentHeads,酒店行政委,員,員會及部門,經(jīng),經(jīng)理,Team Focused,注重團(tuán)隊,developing the talent, process and capability for our current and future needs,根據(jù)酒店目前和今后的需求來發(fā)展人才，工作方法與專業(yè)能力,Teamwork,團(tuán)隊合作,Demonstrates co-operation and trust with colleagues and teams and across organisatio

8、nal boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.,在同事之間，團(tuán)隊之間及跨組織之間展示出合作與信任，作為團(tuán)隊的一員參與工作，為取得成功而建立穩(wěn)定的工作關(guān)系。,Leading & Developing People,領(lǐng)導(dǎo)與發(fā)展員工,Inspires others to excel by clearly communicating business values and direction, recognisi

9、ng good performance and providing managerial support. Develops the potential of others through coaching and development opportunities to build organisational capability for the future.,通過對商業(yè)價值與導(dǎo)向的清晰交流來鼓勵他人進(jìn)行自我超越，認(rèn)可表現(xiàn)出色的員工并提供管理支持。通過不斷的指導(dǎo)和提供發(fā)展機(jī)會來發(fā)掘他人的潛力，以此為將來建立團(tuán)隊力量。,Action Oriented,行動導(dǎo)向,ensuring that

10、visions and strategies are translated into specific deliverables in order to get results,確保酒店的愿景和戰(zhàn)略都被轉(zhuǎn)化為具體行動以達(dá)到成效,Adaptability,適應(yīng)性,Works comfortably and effectively in an environment of ambiguity or change; is receptive to new ideas and responds to workplace changes with flexibility and optimism.,能夠

11、在無序或變化無常的環(huán)境中保持穩(wěn)定與高效，善于接受新觀點，以靈活和樂觀的態(tài)度適應(yīng)不同的工作環(huán)境。,Problem Solving & Decision Making,問題解決與決策制定,Effectively diagnoses problems and thoroughly analyses information to guide decision-making. Evaluates and assimilates critical information when reaching conclusions and makes logical competent decisions.,高效地

12、判斷問題并全面分析信息以指導(dǎo)決策的制定。當(dāng)即將作出結(jié)論并制定合理有力的決策時，評估并采納關(guān)鍵的信息。,Passionate,工作熱情,creating an environment where there is a relentless commitment to success,創(chuàng)造一個對成功堅定承諾和不懈追求的工作環(huán)境,Drive for Results,成效驅(qū)動,Sets high performance standards and pursues aggressive goals. Strives for constant improvements, takes responsibil

13、ity for achieving business results, and perseveres despite obstacles.,制定高規(guī)格的運(yùn)作標(biāo)準(zhǔn)，追求挑戰(zhàn)性目標(biāo)。為不斷提高而努力，為達(dá)到事業(yè)目標(biāo)而擔(dān)負(fù)責(zé)任，并克服一切障礙。,Impact & Influence,效果與影響,Promotes ideas persuasively, shapes the opinions of others and overcomes resistance. Establishes influential contacts, builds consensus for action and nego

14、tiates mutually beneficial solutions to problems.,具有說服力地推廣好主意，采納他人意見并克服阻力。建立有影響力的聯(lián)系，集思廣益，就出現(xiàn)的問題進(jìn)行互利協(xié)商。,Savvy,行業(yè)理解,understanding the market, the business and customers in order to create competitive advantage,了解市場，了解業(yè)務(wù)及客戶以創(chuàng)造競爭優(yōu)勢,Customer Focus,關(guān)注客戶,Builds and maintains relationships with internal and

15、 external customers. Understands and anticipates customers needs; takes action to address customer needs, and strives to exceed customer expectations.,與所有內(nèi)外客戶建立并保持積極的關(guān)系以保證超越其需求。了解并預(yù)測客戶需要，采取行動來滿足這些需求并努力超越其期望。,Innovation,改革創(chuàng)新,Generates new ideas and encourages creativity from others; recognises the ne

16、ed for new or modified approaches; creatively combines different perspectives and approaches.,努力開創(chuàng)新的想法并鼓勵員工進(jìn)行創(chuàng)新，認(rèn)可有新方法和改良措施的需求，創(chuàng)造性地結(jié)合不同的觀點和方法。,Cultural Awareness,文化意識,Understands and takes into account the global nature of the business. Works effectively with colleagues from different viewpoints, cu

17、ltures and countries.,了解并重視行業(yè)的全球化特色，與持有不同觀點，具有不同文化背景及來自不同國家的同事高效合作。,Understanding the Business,了解業(yè)務(wù),Demonstrates an interest in and understanding of issues relevant to the business and keeps knowledge up-to-date.,對于業(yè)務(wù)方面的工作展示出興趣和理解力，不斷更新所掌握的知識。,RangeStatements,范圍陳述,Strong,強(qiáng)勁,Consistently Exceeds Expe

18、ctations,始終超出期望,Frequently Exceeds Expectations,經(jīng)常超出期望,Competent,勝任,Meets Expectations,達(dá)到期望,Development Need,有待提高,Almost Attains Expectations,幾乎達(dá)到期望,Below Expectations,未達(dá)期望,Works to include and value the contributions from all team members by listening, acknowledging and praising,通過聆聽認(rèn)知和贊賞對所有團(tuán)隊成員的貢獻(xiàn)

19、給予肯定,Acknowledges the contributions of all team members by listening, acknowledging and building on suggestions,通過聆聽認(rèn)可給予意見對團(tuán)隊成員貢獻(xiàn)給予認(rèn)可,Treats team members unequally in ways that reduce trust; fails to acknowledge others or use active listening skills,無法平等對待團(tuán)隊成員,或?qū)λ巳狈π湃魏驼J(rèn)可；無法運(yùn)用積極的聆聽技巧了解其他人,Utilises t

20、he full range of skills and resources of other team members,擅于充分調(diào)動其他團(tuán)隊成員的技能與資源,Utilises some of the skills and resources of team members,善于調(diào)動團(tuán)隊成員的技能和資源,Is unaware of the skills and resources of team members and does not put these to good use,不清楚團(tuán)隊成員所具技能與資源,并且無法對其善加利用,Actively seeks input and commitm

21、ent to team goals and plans from all team members; consults with those affected before making a decision,主動爭取所有團(tuán)隊成員對團(tuán)隊的目標(biāo)和計劃全力投入,;,在做出與影響員工的決定前與成員商討,Readily shares information and involves others in shaping plans and decisions that affect them,樂意與團(tuán)隊成員分享信息，讓他們參與計劃和對他們有影響的決定,Works independently and do

22、es not involve others in plans and decisions that affect them,專斷工作,不能讓其他團(tuán)隊成員參與對他們有影響的計劃和決定,Routinely acknowledges, rewards and celebrates team accomplishments,定期感謝、獎勵并慶祝團(tuán)隊的業(yè)績成就,Takes opportunities to celebrate successes with the team,抓住機(jī)會與團(tuán)隊成員共同慶祝成功,Fails to acknowledge the work of the team,對團(tuán)隊工作不能認(rèn)

23、可,Actively encourages relationship-building between different departments within the organisation,積極鼓勵不同部門之前建立聯(lián)系,Collaborates with other work groups that share common goals; discourages “us vs. them thinking”,與其他團(tuán)隊合作、共享目標(biāo)；不鼓勵“我們的想法對他們的想法”,Prefers to work alone and not with other groups; takes advant

24、age of resources and expertise in other areas of the company but does not reciprocate,喜歡獨(dú)自工作,且不能與他人合作； 利用團(tuán)隊的資源和經(jīng)驗卻不能與他人分享自己的資源和經(jīng)驗,Develops effective working relationships with others regardless of level including direct reports, peers and higher management,不論級別能與其他人發(fā)展良好工作關(guān)系,包括直接上級和高層管理及同級同事,Works co

25、llaboratively most groups including direct reports, peers and higher management,與決大多數(shù)的團(tuán)隊合作不論是直接上級，高層管理層或同級同事,Makes little effort to develop effective working relationships with other groups; has a significantly better relationship with one group vs. another,很少投入發(fā)展同其它團(tuán)隊的有效合作關(guān)系,;,與某個團(tuán)隊的關(guān)系明顯好于其他團(tuán)隊,Proa

26、ctively encourages teamwork; addresses conflict and removes obstacles to collaboration among team members and between work groups,積極主動鼓勵團(tuán)隊合作,;,在團(tuán)隊成員和團(tuán)隊之間解決矛盾、克服障礙來加強(qiáng)協(xié)作,Encourages co-operation within team and between work groups,鼓勵團(tuán)隊中的合作和團(tuán)對間合作,Ignores obstacles to co-operation within team or between

27、work groups; allows conflict and unco-operative behaviour among team members and work groups to persist,默許矛盾和不合作的行為在團(tuán)隊內(nèi)滋生蔓延，忽視團(tuán)隊內(nèi)部、不同團(tuán)隊之間的合作,Places high priority on success of team; forgoes personal interests to support team,團(tuán)隊利益為先,必要時犧牲個人利益,Works to support success of team,工作以團(tuán)隊成功為主,Puts own needs

28、before those of team,將個人需求置于集體利益之上,RangeStatements,范圍陳述,Strong,強(qiáng)勁,Consistently Exceeds Expectations,始終超出期望,Frequently Exceeds Expectations,經(jīng)常超出期望,Competent,勝任,Meets Expectations,達(dá)到期望,Development Need,有待提高,Almost Attains Expectations,幾乎達(dá)到期望,Below Expectations,未達(dá)期望,Fosters the development of a shared

29、vision by clearly defining and communicating the strategy and direction for the team,通過制定團(tuán)隊?wèi)?zhàn)略、發(fā)展方向以及與成員溝通來培養(yǎng)員工的憧憬,Communicates the overall vision to the team and gains common understanding of how this will be achieved. Provides clear direction to the team.,與團(tuán)隊成員溝通遠(yuǎn)景、對未來的業(yè)績達(dá)成共識。為團(tuán)隊提供清晰的方向。,Focuses on

30、 day-to-day priorities and fails to communicate performance expectations or a broader vision or convey clear direction to the team.,關(guān)注每日工作的重點,卻失于與員工交流工作期望或傳達(dá)團(tuán)隊方向的機(jī)會,Demonstrates personal commitment to the teams goals and priorities,展現(xiàn)個人對團(tuán)隊的目標(biāo)及重點的投入與奉獻(xiàn)精神,Establishes clear business goals and individua

31、l objectives; helps others to prioritise work,建立清楚的生意目標(biāo)和個人目標(biāo)，幫助他人列出工作重點,Focuses on own work and does little to provide direction to team members,只關(guān)注本身工作，很少為團(tuán)隊成員指引方向,Ensures that team members clearly understand their roles and their contribution to departmental objectives,確保團(tuán)隊成員清晰地理解他們的作用和對部門目標(biāo)的貢獻(xiàn),.,

32、Conveys the message that everyones work is important to the achievement of the teams goals,所有成員的工作對團(tuán)隊目標(biāo)地實現(xiàn)都是重要的，并將這一信息廣泛傳達(dá),Makes little effort to clarify team members roles or how they contribute to organisational success,很少明晰團(tuán)隊成員的工作角色以及其對組織成功的貢獻(xiàn),Regularly provides on-going specific and constructive

33、 feedback; quickly and effectively deals with performance problems,定期提供對現(xiàn)狀明確的、詳細(xì)的和有建設(shè)性的反饋,快速有效地解決營運(yùn)問題,Provides specific and constructive feedback when results are not up to expectations,當(dāng)結(jié)果沒有達(dá)到期望時，提供具體而有建設(shè)性的反饋,Provides others with little performance feedback; feedback is general and vague; avoids ad

34、dressing performance problems,很少給他人工作反饋,;,反饋很籠統(tǒng)且不清楚,;,回避實質(zhì)問題,Appropriately recognises and rewards individuals and the team for their achievements,對個人及團(tuán)隊的業(yè)績予以恰當(dāng)?shù)恼J(rèn)可和獎勵,Acknowledges the accomplishments of others,認(rèn)可他人的成績,Misses opportunities to acknowledge the contribution or achievement of others,錯失機(jī)會認(rèn)

35、可他人的貢獻(xiàn)或成績,Removes obstacles and provides employees with the appropriate support and resources required for success,解決困難并提供員工為成功所需的適合的支持和相關(guān)資源,Supports training and development opportunities for employees,支持對員工的培訓(xùn)和發(fā)展,Actively discourages training and development, focusing more on short-term results,不注

36、重培訓(xùn)與發(fā)展,只看目前短期結(jié)果,Regularly takes interest and opportunities to coach all team members as part of their day-to-day management; encourages team members to act as coaches to each other,經(jīng)常利用各種機(jī)會對團(tuán)隊成員給予及時引導(dǎo)，并使之成為日常管理的一部分。鼓勵團(tuán)隊成員間互相學(xué)習(xí)、互相指導(dǎo),Coaches team members in the development of their skills; supports ot

37、hers and delegates responsibility appropriately.,在對發(fā)展員工技能上做出指導(dǎo)；適時地支持他人履行職責(zé),Does not engage in coaching; addresses others development needs in a way that is overly-directive, off-target or unbalanced,不能引導(dǎo)員工，提出他人的發(fā)展需求或過于直接，或脫離目標(biāo)，或不平衡,Creates opportunities that provide employees with significant develo

38、pmental challenges that stretch their proven capabilities; encourages others to explore and reach their full potential,創(chuàng)造機(jī)會為員工提供有發(fā)展的挑戰(zhàn)以增強(qiáng)他的個人能力；鼓勵他人挖掘并實現(xiàn)個人最大潛力,Knows team members and their development needs, supports employees taking on challenging assignments to build new skills,認(rèn)知團(tuán)隊成員以及他們的發(fā)展需要，支持員

39、工接受新技能的挑戰(zhàn),Makes little effort to help individuals develop beyond their current skill and responsibility levels,很少幫助他人在現(xiàn)有的技能和責(zé)任之外的進(jìn)一步提高,Understands and supports employees career advancement by establishing career plans and seeking to involve them in new opportunities,通過建立員工個人事業(yè)發(fā)展計劃并讓員工本人參與來理解支持員工的事業(yè)發(fā)

40、展,Shows a general interest in employees careers advancement,對員工個人事業(yè)發(fā)展進(jìn)步顯示出興趣,Does not support employees in developing career plans,不幫助員工建立個人事業(yè)發(fā)展計劃,RangeStatements,范圍陳述,Strong,強(qiáng)勁,Consistently Exceeds Expectations,始終超出期望,Frequently Exceeds Expectations,經(jīng)常超出期望,Competent,勝任,Meets Expectations,達(dá)到期望,Devel

41、opment Need,有待提高,Almost Attains Expectations,幾乎達(dá)到期望,Below Expectations,未達(dá)期望,Readily adapts to changing direction and priorities and demonstrates a positive and optimistic attitude when faced with change or uncertainty,在面對變革或不穩(wěn)定的情況時,隨時調(diào)整方向和重點并能始終保持積極、樂觀的態(tài)度,Adapts to changing priorities and work deman

42、ds; maintains optimism and enjoys opportunities to do things differently,能夠適應(yīng)工作重點的變化；保持樂觀并樂意接受不同做事的機(jī)會,Is resistant to change and reluctant to consider new ways of working,拒絕改變或不愿意考慮新的工作方式,Looks to develop and change personal approach, adapting to new situations through continuous review and learning

43、,尋求發(fā)展與主動改變個人風(fēng)格,通過不斷的反思和學(xué)習(xí)適應(yīng)新的環(huán)境,Deals constructively with own failures and mistakes, building on past failures; seeks feedback and accepts criticism non-defensively,積極地處理自己的過失和錯誤，在過失中成長；尋找反饋，能夠接受批評,Covers up past mistakes; repeats same mistakes,掩飾錯誤,重復(fù)錯誤,Maintains a clear sense of purpose and high s

44、tandards of performance and cooperation during periods of change or uncertainty,在不穩(wěn)定或變動的情況下，保持清晰的思維和高標(biāo)準(zhǔn)的要求與合作精神,Maintains standards of performance and co-operation in ambiguous situations,在不斷變化的情況下，保持工作標(biāo)準(zhǔn)和合作精神,Standards of performance fall, or loses focus when faced with changing priorities or a shi

45、ft in work demands,當(dāng)面對變化中的工作重點或工作需求時,工作標(biāo)準(zhǔn)下降，迷失重點。,Works constructively under stress and pressure, maintaining consistently high levels of personal and team productivity,承受工作壓力的情況下,仍能保持個人及團(tuán)隊的良好工作狀態(tài),Generally works constructively under stress and pressure,在工作壓力下仍能保持積極地工作,Becomes overtly tense or frust

46、rated under stress and work suffers,當(dāng)面對壓力和工作挫折時,表現(xiàn)出過度的緊張或沮喪,Routinely identifies areas requiring a different course of action; acts as an advocate for significant change in the organisation,定期核查，發(fā)現(xiàn)須采取不同行動的方面，并大力支持機(jī)構(gòu)中的重大改革行動,Shifts course appropriately when provided with new information about changin

47、g conditions,對于變化中的新情況適宜地做出改變,Rarely changes position once plans are in place,一旦計劃開始就很少進(jìn)行調(diào)整,Prepares other people to respond effectively and quickly to changing customer and business conditions by positively communicating the objectives and benefits of organisational change,針對變化的客人與業(yè)務(wù)情況，作出有效、迅速的反應(yīng)，并

48、及時溝通已變動的目標(biāo)及工作要求,Responds appropriately to various customer needs and business conditions; communicates the need for change within the team,對于不同客人的需求、業(yè)務(wù)情況適宜回應(yīng)；在團(tuán)隊中溝通變化的需求,Consistently acts the same way despite changing circumstances and conditions,無視外界環(huán)境和條件的改變,仍堅持以同樣的方法處理,Anticipates the need for cha

49、nge and proactively introduces systems to ease and support change and transition,預(yù)知變化的需求，并且積極引進(jìn)系統(tǒng)以緩解、支持變革與變動,Sets up needed systems and structures to support changes,建立需求系統(tǒng)和架構(gòu)來支持,Neglects to introduce systems and structures to support change,忽視引進(jìn)新系統(tǒng)和結(jié)構(gòu)來支持變革,RangeStatements,范圍陳述,Strong,強(qiáng)勁,Consistentl

50、y Exceeds Expectations,始終超出期望,Frequently Exceeds Expectations,經(jīng)常超出期望,Competent,勝任,Meets Expectations,達(dá)到期望,Development Need,有待提高,Almost Attains Expectations,幾乎達(dá)到期望,Below Expectations,未達(dá)期望,Recognises broad implications of problems and issues,能夠認(rèn)識到問題的復(fù)雜性,Recognises some of the broader implications of p

51、roblems and issues,能夠識別出問題的復(fù)雜性,Does not recognise the broader implications of problems and issues beyond the most apparent ones,不能認(rèn)識到許多表面現(xiàn)象背后問題的復(fù)雜性,Draws accurate conclusions from financial and other quantitative information,可以根據(jù)財務(wù)和其它量化的信息做出準(zhǔn)確的結(jié)論,Understands main points drawn from financial and othe

52、r quantitative information,從財務(wù)和其它量化信息中得出要點,Misses critical understanding of issues drawn from financial and other quantitative information,在財務(wù)及其它量化信息中忽視關(guān)鍵性問題,Understands and synthesises complex situations and relationships between factors quickly and accurately,在很多的因素中，能迅速準(zhǔn)確地了解和分析復(fù)雜形勢和關(guān)系,Clearly def

53、ines situations and relationships between factors,清楚各因素間的情況和關(guān)系,Treats factors independently and ignores their underlying interrelationships,對待事物較片面，忽視其內(nèi)在的聯(lián)系,Is able to understand the broader strategic issues whilst solving a problem; distils key points from a mass of information,解決問題時能把握其總體指導(dǎo)戰(zhàn)略 ；能從紛

54、亂復(fù)雜的信息中獲取主要信息,Focuses on critical information without getting too bogged down in unnecessary detail,關(guān)注關(guān)鍵問題而無須陷入細(xì)枝末節(jié)之中,Fails to gather sufficient information; becomes mired in detail,無法獲得足夠的相關(guān)信息；往往陷入細(xì)枝末節(jié)之中,Applies thorough and systematic, logical analyses of data to understand root causes of issues a

55、nd to arrive at accurate conclusions,通過全面數(shù)據(jù)收集與整理，來分析爭端的根源并能得到準(zhǔn)確的結(jié)論,Gathers and analyses relevant data to arrive at logical conclusions,收集并分析相關(guān)數(shù)據(jù)做出邏輯判斷,Does not sufficiently analyse problems; takes information at face value and overlooks important facts,沒有充分地分析問題,；只看待問題的表面或忽視關(guān)鍵性問題,Critically evaluate

56、s the impact of alternative courses of action before making a decision,在做決定之前能客觀地評估備選方案的作用與影響,Makes decisions based on evaluation of relevant pros and cons,所做決定都做過相關(guān)正面和負(fù)面的評估,Makes decisions without fully evaluating implications,沒有全面的考慮和推論就做決定,Takes decisive, prompt action in the face of uncertainty

57、or ambiguity,在面對不確定和分歧時，能采取快速、果斷的行動,Generally makes timely decisions in the face of uncertainty,能夠面對不確定狀況，做出及時的決定,Struggles to take decisions under conditions of ambiguity; delays action to gather more information,在不變化情況下做出決定；爭取更多信息時行動遲緩,RangeStatements,范圍陳述,Strong,強(qiáng)勁,Consistently Exceeds Expectatio

58、ns,始終超出期望,Frequently Exceeds Expectations,經(jīng)常超出期望,Competent,勝任,Meets Expectations,達(dá)到期望,Development Need,有待提高,Almost Attains Expectations,幾乎達(dá)到期望,Below Expectations,未達(dá)期望,Has significant impact on the outcomes of discussions, even in the most competitive situations,對討論的結(jié)果有很大的影響，甚至在大多數(shù)的競爭環(huán)境下,Successfully

59、 promotes some of their own ideas in a variety of forums,在各種各樣的討論會上，成功的激發(fā)一些員工自己的觀點,Has difficulty persuading others or effectively selling ideas,很難說服其他人有效的表達(dá)出他們的觀點,Shows success in shaping the opinions of different stakeholders (customers, shareholders, management, colleagues, employees, etc),展示成功整合

60、不同股東們（客人、股東、管理層、同事、員工等）的觀點的能力,Effectively influences and shapes the decisions of upper management as well as their own team,有效的影響和完善上層管理著及他們的團(tuán)隊的決議,Has difficulty shaping the opinion of others or effectively selling ideas,很難整合他人的觀點或有效表達(dá)自己的觀點,Creates some enthusiasm in others for ideas and proposals;

61、states own positions and opinions in an assertive, confident manner,對他人的觀點和計劃建立起熱情；并用果斷、自信的方式聲明自己的立場和觀點,Presents ideas coherently and offers evidence to support their point of view,連貫的表達(dá)出自己的觀點并為其提供所支持的依據(jù),Does not communicate own ideas and positions with the confidence needed to persuade others,沒有以必要

62、的自信區(qū)和他人溝通自己的觀點和立場來說服他人,Effectively persuades others, within the team and beyond his/her direct span of control, to take action,有效的說服自己的團(tuán)隊或超出自己控制范圍的其他人采取行動,Effectively persuades and gets others to take action, within his/her team,有效的說服自己團(tuán)隊的其他人采取行動,Has difficulty persuading others or effectively selli

63、ng ideas,很難有效地表達(dá)自己的觀點說服他人,Readily commands attention and respect by presenting ideas in a clear, compelling and enthusiastic manner, that is appropriate to the audience,以適合于聽眾的清晰、吸引人和熱情的方法來表達(dá)自己的觀點，從而很容易博得大家的注意和尊敬,Builds support for ideas by addressing the needs and concerns of the audience,著力于聽眾的需求及

64、關(guān)心來一次建立對自己觀點的支持,Gains little support as ideas or recommendations are presented in an unconvincing or offensive manner,由于觀點和建議以一種不足以令人相信的、攻擊性的方式表達(dá)，只能獲得很少的支持,Actively spends time building networks within and outside of the organisation to develop strong contacts,積極的花些時間在公司內(nèi)外建立強(qiáng)大的關(guān)系網(wǎng)絡(luò),Uses informal net

65、works in the organisation to gain support and to get things done,利用公司內(nèi)部的非正式網(wǎng)絡(luò)系統(tǒng)來贏取支持和完成工作,Does not build a network of support; relies on policy or authority to convince others,沒有建立網(wǎng)絡(luò)支持，利用公司的規(guī)章制度和權(quán)威來說服他人,Constructively resolves conflict through effective negotiation and compromise; creates a give and

66、 take relationship with others,通過有效的商議和妥協(xié)建設(shè)性的解決沖突，和他人建立一個互利互助的關(guān)系,Works with others to reach consensus and resolve differences of opinion or conflict,和他人共同工作以達(dá)成一致并解決不同的觀點和沖突,Has difficulty seeing different perspectives when disagreements arise,當(dāng)出現(xiàn)爭執(zhí)時，很難看到不同的觀點,Anticipates and responds effectively to the positions and reactio