2021國家開放大學電大專科《管理英語2》期末試題及答案

2021國家開放大學電大?？乒芾碛⒄Z2期末試題及答案（試卷號：3938） 盜傳必究一、交際用諸（共計2分.每小2分）1-5 :選擇正確的語句完成下面對話,笄將簽案序號寫在答慧舐上.1. Good morning 1 Sunshine Community Center! Miy 1 help you?A. Id like to book one air tickcLR Km ghd to tntroducr mynelf to yenuC> 1 need a plumber to repair the water pipe in my kitcheru2. Howes your mother doing?A. She 13 very wellK Shr is very kind.C She is doing shopping now.3. My name is Helen, and I was bom in I960. My major was elec tri cal engineering.A- Tell me your name, please.& Tell me a little bit about yourself* please.C. Tell me how old you are please4. Any suggestions for the project?A I need your advice on iuB. I advise y6u to put more handji in this projecuC Thanks far your suggesrton9.4 Hi# Helena Ell have an interview tomorrow. Pm afraid I cant make it.A. Sure# you can. Take it easy.K Im sorry to hear that.C ThMt,s tdl righuI .二.illJC與場構（共計30分每小Ifl 2分）6-20H:M）下面的句于，從A.B.C三個選頊中選出一個能填入堂白處的正確逸頊并將答 案序號珊在答H.6. At the end of the dny you wnnl nil nTtendeesyour event tn remember thikey meAsage that youfvr iipcnt long time rrinlnrang.A. leaveB. to leaveG leaving7. Hr in thh company.A. in ehargr of隊 in th charffe ofC> under the chArgc ol8. Hinng good employ nuy cam much money #ind iimrt it cn win much more lor the compnny in future.A* what moreB- at hitC. however9. They havr diMurccmrnt the plan of crlcbraling the founding of the rommunity.A. onB- inc /10. rhe quMlity of qurntionnaifr will how murh infnrmntion we know from ourcustomerA<A. effectK MeetC. tnke11. The hcHing aynirm ol our opArtment community service center.A. dlMTUBMlOriG praiwe12. It i only by agrreinu with thrir view MtUAtion und crnl the cujitonier nway happy.A. (tuMRentinK n |w)n)blc nolutkunQ BiiKtfOted m poftflble wlution13. The new year id JukiA. in cornerC autrndi the earnerH. Look IA< Here are the bu corncn.C- Thr but hrrr conir.|!i Thr rnuBic like thr NinRingA. hrarAC. wound*broke down no 1 mMdr caII to theH compUintpoint findthat you will rcnolve theK pOAmble wlntionIl around the cornerIt Herr comen the bum bird*It lint entI6 American younR people would mthcr ndvlcc from strariKcrt*A. |c(H. gettingC- gul17. Wliour tcxtlwxjk i Thin?h John It hna hh niime on 原A- cun11 heK must beC. might bnA. rclatrdIS. I he uccrnh of our event into the sponsor.B. ba BedC. intended19. The more information you can get* in your GeldA the more competitive will you be B. you will be the morr competitiveC> the more competitive you will be20. We it very much that youve come to give us a timely ride. Otherwise we would mi" the imin.A. appreciateR expectG promine三、閱理解(共計io分，督小分)21-25：閱讀下列短文，從A、B、C三個遮現(xiàn)中堆出一個正答案.并將答案序號寫在答題 紙上.Passage IAngry cuMomcrft tend to aim their disMtis/Action and complaints at staff members. If this happens to you# you should remember that they are actually exprexsinR their dissatisfaction about the company nnd not about you an an individuuL But if you wish to be MurccMful in nny buinritAt then you have to Iwn how to handlr Hngry cumomert lAUta brlow nre a few guidelines to help you drvelop your own prronl mrnlrgy (or dcAlmg with Mfigry cuMomefBiNever nrguc buck. You miut stay calm nnd mm to Mniiiy rhr cuwtomer even in the nioi diHicuh sltUMtionib. It t only by Mrcri” with ihrir virw iwinl and ugrMtinn n po”ibkr solution (tint you will rrwolvr the Aituarion and nrnd the cuMomrr awy huppy.Ue your cy mcm? yew mgiuh. MaUc turc vou n morr thani k RyliwtcninK corrfully> you will he able to undcrNtand why the cuntomrr in complairilnK. w thnt Mtm(B<rtciry Mepn can be lnkcn>Show that you C4iret Um every opportunily to cxprrsn your apology “nd undcrietnnding. You have to uhow that you will 血 rvrrything within your power to try nnd resolve rhe ituation< I hts exhibition of your concern will win the customer over. There will br o aigntfinint churiKe in their behaviour.Control your linger nnd be patient, lrarn to relax and calm yourcH. Having pnticncr with your ruAtotncru ind with yourel( will go a Icing WAy in winning over hostile cuMonicrb<Th. bov<? guidrhnc are very iieielul in every mtuahOfi in life nnd you enn hucccM(iilly tAckle hostile circumfiTnnrM by followinK thrtn. II you follow the alwHe fip> you r on your wy to iiuccredinR in your aircen2L An|(ry cuMomcm tend K> aim thrir dikBtirMctlon mid complaints atA. <uff member!11 company tnanngrrBC tho>r whn accompany themZ2. When m customer hout ruikly m yom you shouldA. Argue Uack and protect yourAtlf11 krep quirt nnd Iravr the cumorncr alonec keep caItti and listen cnrcfully 10 the cuHtorner23. The underlined sentence in ParaRraph 3 mennnA. your mouth it no! more important for you than your cuirsK you should listen more thon you peak.c you should talk more thun you litrn-24. When dealing with nn nngry cu*iomcrt which i NOT tlw right Attiturir?A. Be concerned.K Be pntienuC He /imusrcL25. Which of the following HtatrmetitK tn true dceordinK to the pnsKAgc?A. When the cu&mm complaint you neednfi limn carefully.K You neednrt say sorry to ihose angry custotiiers.CL You rthould relax yonrMcIf nnd try to undrrHtnnd the nngry cuomrrfu 26-30tt：iWWSffl文內容判斷tft出的Ul句是否正確.正的寫,錯煤的號件,并將答祟 勇在答命蛾上.PnMMgc 2Cro training is 1 raining an employee to do n different part of the orKAnuation1 a work< Trmning wurkrr A to do the task fhnt worker B does and Irmning B ro do A S tawk i cross trftining. Cross iraininK is good for manager! because it provides more llrxihility in tnarugmg the workforce to get the job done. On th other hand, vrosn training ha> Home benefits for the employer* ns wdL It letsi them Irarn nrw skilk. rnnke% them more VMlunbk. krep them simulated and reduces worker tioredom.Chjsr trnining ran be used in ftlmowt nny ponitiari in alrnoAt nny indujitry. I irriwH I rained some of my derngn engineers to o Oji field instAlInfion trip nnd get firathttiid knowlr.dgr of how their designs workrdt or didn * t work, in fhr field, ("ashirrt can bv trained to mock nhclvcs and *tockrrs trained to cashier. Thin allows you tu quickly open ftddilionMl rcgifilrr. if the ciiKtumrr queut? gets too long.As you prrparr cross iraining phnskt yuu need to ronnider borli lhe company bcncfitji nnd the employee benefitsu Cnrclully sclrcr the employees to br cross trained. Some people like to learn new thing、Some are more cumforuhlrto wIihi they know. Don11 decidewhich employees are ready for n change based on their nge or prrformiinece26. Cros irfiininK i trninmg an employer fa da a different job in dilkrrnt cumpiny.27. Crofts training is bcnrAonl not only fur rnnnners hut mIw lar employee!*.2& Cros training can Apply to iilmOAt nny pamtlon wnd Mrng any industry29. Whvn you prepArv cro*> tr/tinirig planat the only coniidcrnlion in the company benrfitn.30. Yuu enn decide which cmploym tu hr emm troinrd Mcconiing tn their四.WiftMtiZO分,鳥小614分),ll-3S：iW從以下AJkCH個迭】員中訪出伐#,并再答*序號寫在答峨上31. Whrn you *tnrt a jobtyuu mui Mtick to it.a. 一n你沖的r 件rfl,你就也待之以恒.b. 一r你典了一件m他它.c當你開的一件r什的時候,他us認aw.32. I hr old nyinK "prnrlire rnnkc* perlcci" Applies to interview prcpuration too.A. 古IS“曲不肉口”也也用于招聃B. ?|話“熟m生巧”時Mtf城冷備也JMS川的.c. 在一-鬧試在格時我們常常用w占er M 生巧,33. Wr rnnt ponnibly thr work <lnnr by (let fiber.A. fJI份的我們不卯fit做呢速珈I H.11卜月一袖我們不"做攻璃工作C十月份后我們不娜施做完也鞏工作.34. rhe more kmlhar intrrvIcwinK frrh lo you* the le anxiety you will feel with the procvNft<A.你附tOg熟臥OKU：過程中你的少.H,血試中眄A多.MiAW程中你Ml也也會少.C你賄辱的偵考點面試中的麻域就會少一點.35. In cunt mat 1q oihrr countrirn. the U. S h nn national college entrunrr rjum.A"M比兒的國家而言，美1沒#因家號城.H勺11 flkM/ttffl比.美大人律營場.G 和比ttXftk試題答案及評分標準（僅供參考）一、交作用8!（共計10分.每小超2分）】一5刪：逸擇正編的18句完成下面對話.井將答案序號肓在答fit紙上.LC2. A3. B4. BS. A二切近與站構（共計3。分,每小雁2分）6-20n：it下面的句于,從AJkC三個逸項中選出一個能境入空白處的正Mj&IR.并將答案序號可在答蛾上6.C7. A8. C9-A10. Bll.H12. A13. B14. B15.C16-A1?>B1. A19. C20. A三、閱讀理解（共計40分.舒小JS 4分）21-25 :閱讀下列短文.從A、8.C三個選項中選出一個正攜答案，并將答案序號寫在答禽 紙上。Passage 121. A22. C23. B24. C25. C26-30據(jù)短文內容判斷綸出的iS句是否正確.正確的寫“丁”,錯誤的寫,并將答案寫在答Hffio Passage 226. F27. T28. T29. F30. F四、翻譯（共計20分.<5小H 4分）31-35：謂從以下A.B.C三個選項中選出最佳峪骨，并將答案序號寫在答U抵上。31. A32. B33. A34 A35. B